Cortesia
You do this when you see a guest at work
look up, establish eye contact and smile"
The bus leaves...
At ____ (8:30, 10:00, 2:45, etc.)
a good reason to interrupt your boss is when..
a guest is injured or sick
Dirty dishes are placed in this back of the house work area
Dishroom
When speaking to a guest..
make eye contact
A guest needs information, but you don't know it. You say..
I'm sorry, I don't know. Let me find someone to help.
Pool hours are...
Between 8:00 am and 9:00 pm
Your boss asks you to move to the next job. You answer...
OK. I'll do it right away!
Dining Room Attendant
Front of the house
To make a guest feel welcome, be sure to...
Smile
to initiate communication
speaks first to a guest, co-workee, or supervisor
The shuttle leaves ____________ 15 minutes.
In
Your boss asks you to come in early tomorrow, but you have an appointment. You answer...
I'm sorry, I'd like to help, but I have an appointment.
Housekeeping department
Back of the house AND Front of the house
The first thing you say if a guest is unhappy with something...
"I'm sorry"
when finishing a conversation with a guest you should...
speak last and give a friendly closing like, "Have a nice Day!"
Please stock the towels in the storeroom. Put them ________ the shelf.
On
It is ok to speak Spanish in guest areas at work only if...
A guest speaks your language and you communicate information to help.
A guest 's TV is broken. You call...
Maintenance (Facilities)
You want to show a guest where someplace is. You say..
"Follow me please..."
It is OK to speak Spanish in public areas at work when...
A guest speaks your language and you are communicating information to help
Below...
Under
Your car broke down and you will be 1 hour late.
Telephone your supervisor and say, "I'm going to be 1 hour late."
Your boss tells you to do something. You do not understand. You say...
I'm sorry, I don't understand. Could you repeat that?
The shower is broken
Apologize and tell the guest you will call someone to fix it