CHIP
When did the N8NN go live?
October 1,1988
In what year did SSA launch mySocialSecurity?
2012
In what manner should CSR's answer the phone?
Professional and Courteous
How old is Ravan?
29
What does CHIP stand for?
Customer Help Information Program
What are online services used for?
Personalized self-service
What greeting should you use when answering a telephone call?
Good(morning or afternoon) social security this is
What is Ri'Chele's sons name?
Kendall
Who uses CHIP to successfully complete a call?
CSR
How are CSR's suppose to handle calls?
Accurately, Uniformly, and Efficiently
How many seconds should you wait before hanging up if there is no indication of a person on the phone?
30 seconds
What is Ri'Chele's zodiac sign
Cancer
Where does all the information in CHIP come from?
TSCOG
What does TSCOG mean?
Teleservice Center Operating Guide
What do you ask for before placing someone on hold?
Permission
What high school did Ravan go to?
Fairfield High School
What is displayed at the bottom of almost all CHIP action screen?
I&I
When releasing a calling first, the caller will automatically be transferred to where?
Post call survey
Where did Ravan and Ri'Chele work prior to here?
UAB