loans
what's the grace period for a visa
5 days
One of the first things you should check when a member is having issue REGISTERING for online banking, that can be found in Home Banking Admin.
Unlock Instant Access
What is the maximum you can withdraw from an atm
The max is 500.00
Where do you check to see if member ever had a late fee waived?
You go into the loan record and scroll down to late charge information section
What department would you contact if there was an issue with a debit card.
The atm /vis group
What is the fee to do a Better choice loan
The fee is 20.00
If I have two accounts, how do I select which account I Mobile Deposit into?
You can not. The member must log in to the respective account to make the deposit.
Can you get a copy of an electronic check?
No you can't
What cards don't have EMV chips?
ATM cards
If a member calls to transfer their IRA to another financial institution what department can handle that request
The Ira department
How much is the fee for Gap
The fee for Gap is $395.00
If a member is getting a "You're not Eligible for Cross Accounts", what can you check in their online banking?
In Online Banking Admin, check the Cross Account tab to see if the member is frozen from Cross Accounts.
Who do you contact about a home equity appraisal?
The home equity processors
If a member received an overnight card what do you have to do to the card?
You have to put the limits back on the card
If a member calls because they have a charge that is coming through electronically and they want it stopped what department would handle that?
Transactional services
What is the minimum amount you can withdraw from a Heloc
The minimum is 100.00
How do you do a Bill Payer inquiry?
Member must log in to their Bill Payer and select the dollar amount of the payment in question. A pop-up will display in the center of the screen, at the bottom it will say "Payment Inquiry".
How many times can overdraft protection pull from a savings?
Overdraft can pull 6 times
What do you need to do when a member wants to cash in their points?
You run the CASH.REWARDS.REQUEST repgen, then enter the last 4 digits of the card, select card type and where they want the funds deposited and last how many points they are cashing in
If a member accidently mailed a check to themselves though the touch tone teller and calls us what department do we contact to try and stop the check from being mailed?
Accounting
What is the process to lock in a Heloc select?
Run lock request repgen
How does a member complete setting up an external transfer, after they submit their routing and account number?
External Account should be showing a "Pending" status. Member needs to check with their other institution if the trial deposits have been received yet. Member then needs to enter the trial deposit amounts under Verify in their external account tab.
What is an easy way to tell if the payment was made through bill payer?
Log into Bill Payer
What repgen can you use when looking for a charge that was pending on the account. (not today)
You would use the available balance data repgen
When a member wants to add ODP back to their account who do they contact.
The call center