Another Brick in the WOL
This scrumptious scrum team merged into what is now the current Game of Codes
What is: Waterbury Donuts
2019 was our first full year with this Mobile Banking vendor
What is: Malauzai or Finastra
The short name for this scrum team responsible for remediating broken functionality in Online Banking
What is: OBIS
34 enhancements and 83 fixes were implemented to Online Banking in these monthly occurring events
What is: Releases
With a start date in September, this team member is the newest to the IT Digital Banking team
Who is: Kim Root
This project implementation (and unfortunate rollback) demonstrated monumental cross-team collaboration to get the Widgets working
What is: Personal Lending or P-LOAN
The Q2 Release contained an improvement to app availability when the host is down to support this Digital Customer Experience initiative
What is: RUPE or Refocus on Uptime and Performance
Almost 500 of these have been resolved, to date, by the Online and Mobile Banking Production Support teams
What is: Incidents
The acronym used to describe the person who verifies Online and Mobile Banking behaviors
What is: UAT
This team member recently returned from 16 blissful weeks of maternity leave
Who is: Melissa Stunkel
Six new Bill Pay services were created to support the conversion of two existing pages to create this new responsive page
What is: Pay Bills
This is the newest feature to be integrated via SSO from Online Banking to the Mobile Banking app
Add Payee
To improve efficiencies, ticket tracking and management was migrated from SharePoint to this application
What is: JIRA
The number of standard releases implemented for Online AND Mobile Banking combined in 2019
What is: 15
This team member hasn’t had a haircut in 18 years
Who is: Leila Lawrence
Online Banking eliminated support for outdated browsers to support this traffic monitoring cybersecurity partner
What is: Shape Security
The expectant implementation of this project in 2020 will fulfill one of the largest competitive digital offerings and was the #1 most requested new digital feature in a recent Webster customer poll
What is: Person-to-Person Payments or P2P
This upgrade was completed in order for Online, Mobile, Bill Pay and Batch to continue to receive patches
What is: Java Upgrade
A total of 444 of these were reported and resolved prior to this year’s Online and Mobile release deployments
What is: Defects
This team member was born and raised north of the border
Who is: Jenn McCracken
Updates to existing and new events were implemented to broaden online fraud monitoring with the support of this vendor
What is: Guardian Analytics
Looking ahead into 2020, we are planning to do a refresh of this in the Mobile Banking app to fulfill a strategic initiative
What is: User Interface or UI
Online Banking maintained more than a 99.5% SLA of this in 2019
What is: Uptime
The process used for planning, creating, testing, and deploying an information system
What is: Systems Development Life Cycle or SDLC
This team member is a bigger Dallas Cowboys fan than Todd Purcell
Who is: Bob Yelenak