Monty
The order number/school appears in RED writing.
What color is the Online Bookstore order?
Where I add customer credit
What is Customer Service Admin?
End Users
What are customers referred as?
Departments: Higher ED, K12 and Direct Internet.
What is eCampus customer service?
The RCW
What is Return Credit Waiver?
Reset a shipping label
What is Rental Manager?
Solved
What is the status when the ticket is fully resolved?
Business Casual
What is the dress code?
The year 2019
What is the eCampus 20 year anniversary?
A RHOLD
What is a Rental Hold?
Program for verify students school funds
What is FAST?
Pre-typed responses for emails
What are Macros?
Call 30 min before a shift
What is the cut off time frame for emergency call in?
Kami Parsons
What is the Office Coordinator name?
3-7 business day. (refund)
What is the refund time frame for a CC?
Program for viewing PO (Purchase order)
What is PubMod?
Using Email, Chat and Phone.
What are the 3 separate access points for Zendesk?
EJ, Daniel, Rosie, Kandice, Chris.
Who are my supervisors?
Blue and Yellow
What are the eCampus colors?
Course Start Date and/or Order Date
What dates are eligible for a refund within 30 day policy?
Program: Decreasing the book amount.
What is Order Item Admin?
#WMB
What is the tag for Where's my book?
Not permitted on floor
What is the cell phone policy?
Matt Montgomery
Who is the CEO/President?