AppleCare+
What resource do you have to help direct customers to the AppleCare Mexico support page?
QR code on the back of your Isaac!
How long after purchasing a new device do customers have to redeem their free trial for AppleTV?
3 months
Do we price match?
Yes! Up to 10% off *if you can confirm it is a current price*.
AC+ renews automatically at the end of the two year period (T/F)
False. The customer will receive a notification that their AC+ coverage is almost ending and will have to opt-in to monthly subscriptions.
How long is the free trial for Apple Arcade?
One month.
What is the quoted arrival date for AirPod Pros if they order online?
As of today, January 9.
For our international customers- in Mexico, where is the closest repair center for them to use?
*Bonus 100* if you name the exact location.
Plaza Las Misiones mall, in Juarez.
How many free months do you get when you activate AppleCare+ monthly subscriptions?
ZERO. The charge initiates that same day.
What does a lightbulb mean when a technician puts someone in iQueue?
#ToggleMovement
How much is an incident fee for a Series 5 GPS Aluminum watch WITH AND WITHOUT APPLECARE?
WITH $69
WITHOUT $299
Is there a free trial for students wanting to try AppleTV?
YES - for a whole year!
Fun fact: Up to how many cores does the new MacPro have?
Up to 28 cores.