A strategy or technique that helps the client become more comfortable with the setting and the helper is
Ice Breaker
lack of money, lack of transportation, and psychological costs to seeking help are all ________?
Barriers to seeking help
Paperwork is difficult because
crisis work comes before documentation
Systems of care in schools describe
support services to children and families
A job change, natural disasters, and an accident may result in
situational problems
Vocal tone, body language, and eye contact are all examples of what?
non-verbal behaviors
A wellness model to understand a client is the
The indivisible self
What resource does the human service professional allocate?
Time
Human service delivery in the rural areas has increased to do what?
To serve the increased relocation of people to rural areas.
Which perspective is useful in determining which client needs to address first?
Hierarchial Needs Perspective
Verbal and non verbal behavior that describes listening
attending behavior
Client satisfaction is related to what?
Solving problems
retreating from the engagement of helping, becoming rigid, insensitive, & uncaring professional
Encapsulated worker
Broad array of services, individual treatment plans, & outreach are all characteristics of what?
Wraparound Services
Needs exist in a hierarchy, thus basic needs must be met before higher order needs can be addressed. Who developed this theory?
Abraham Maslow
Missing appointments, rejecting the helper, and inattentiveness are examples of
resistance
All children receiving free breakfast/lunch regardless of their household income at an elementary school due to extreme poverty in the area is an example of
inadvertent services
Central to understanding who a client is and what problems are encountered is the idea that
Problems are a normal part of life
Recruitment and retaining helpers, distance, cost, and confidentiality are
challenges to service provision in rural areas.
This perspective examines periods of development that are mostly universal and predictable as a way of understanding problems.
Lifespan perspective
The cornerstone to helping is
the helping relationship
These are helpful behaviors when working with culturally diverse clients.
Awareness and sensitivity
The purpose of an agency's mission statement is?
States guiding principles
The focus of community-based mental health has changed to focus on _____________ and _________.
health and wellness
Urban renewal to revitalize the downtown area of cities is also known as?
Gentrification