The helping process
The Client
Working within a System
Human Services Today
Problems? I've had a few
100
  1. A strategy or technique that helps the client become more comfortable with the setting and the helper is

Ice Breaker

100

lack of money, lack of transportation, and psychological costs to seeking help are all ________?

Barriers to seeking help

100

Paperwork is difficult because

crisis work comes before documentation

100

Systems of care in schools describe

support services to children and families

100

A job change, natural disasters, and an accident may result in

situational problems

200

Vocal tone, body language, and eye contact are all examples of what?

non-verbal behaviors

200

A wellness model to understand a client is the

The indivisible self

200

What resource does the human service professional allocate?

Time

200

Human service delivery in the rural areas has increased to do what?

To serve the increased relocation of people to rural areas.

200

Which perspective is useful in determining which client needs to address first?

Hierarchial Needs Perspective

300

Verbal and non verbal behavior that describes listening

attending behavior

300

Client satisfaction is related to what?

Solving problems

300

retreating from the engagement of helping, becoming rigid, insensitive, & uncaring professional

Encapsulated worker

300

Broad array of services, individual treatment plans, & outreach are all characteristics of what?

Wraparound Services

300

Needs exist in a hierarchy, thus basic needs must be met before higher order needs can be addressed.  Who developed this theory?

Abraham Maslow

400

Missing appointments, rejecting the helper, and inattentiveness are examples of

resistance

400

All children receiving free breakfast/lunch regardless of their household income at an elementary school due to extreme poverty in the area is an example of

inadvertent services

400

Central to understanding who a client is and what problems are encountered is the idea that

Problems are a normal part of life

400

Recruitment and retaining helpers, distance, cost, and confidentiality are

challenges to service provision in rural areas.

400

This perspective examines periods of development that are mostly universal and predictable as a way of understanding problems.

Lifespan perspective

500

The cornerstone to helping is

the helping relationship

500

These are helpful behaviors when working with culturally diverse clients.

Awareness and sensitivity

500

The purpose of an agency's mission statement is?

States guiding principles

500

The focus of community-based mental health has changed to focus on _____________ and _________.

health and wellness

500

Urban renewal to revitalize the downtown area of cities is also known as?

Gentrification