Phone
Why do most companies still need phone lines? It's freaking 2020.
How many tiers of copper internet do we have?
4
How many tiers of fibre do we offer?
7
What is the plan called that has "unlimited data"?
Piece of Mind
Where can I find prices for all the phones we carry?
Hardware grid
What is a PRI system?
A complex phone system that has such features as:
auto attendant, multi-level menus, transfer calls, have waiting music, allow to record phone calls for QC
Name 2 out of 4 of the names of the copper internet plans.
Office Internet Basic
Office Internet
Office Internet Advance
Office Internet Complete
What are the tiers of fibre offered?
15,25,75,150,300,750,1G
What are the price points for
10/20/50 Gb of data?
75/95/125
If a phone is financed, when does the Cx have to pay the tax?
Up front, so get their credit card.
What is the difference between a single and multi line?
for multi lines, you must apply call features and add-ons for all lines.
How does a customer apply for 6-12 month promos?
new WLN/WLS services
What does symmetrical mean?
same up and down speed
What are the 3 finance options called and what are their features?
Zero upfront
Low upfront
Low monthly
Where can we find the latest prices for the hardware grid and latest business closer kit?
Salesforce > content
What is the bundle price for 1 line and copper internet 75?
$80
What is the bundle cost for 1 office phone + copper internet 25
$75
What is the real speed of Fibre 1G?
940 Gb symmetrical
If a Cx has 2 lines on POM and 3 phone lines on SD, what is the total discount?
POM: 10+10 =20
SD: 15+15+15=45
TOTAL = 65/mo
What do we need from the Cx to do a credit check? What happens if the Cx has bad credit?
Driver's license for business personal
Business registration no and date for business inc.
What is the bundle price for copper internet 150 + 2 lines?
110+15 = $125/mo
How much do Static IPs cost and why do some business need them?
$12/5
If you have security/ host a website/ host a VPN
What are the 6-12 month promo prices?
50/60/55/95/105/155/170
What are all 6 Calling features included in POM and SD plans?
Call Waiting, Call Forwarding, Call Display, Conference Calling, Voicemail 10, Easy Roam
How much is unlimited Can-US calling + SMS per month?
$2