UI Design
A design style that removes dimension and attempts to avoid metaphors, promoted by Windows and Jony Ive?
This arthritic-sounding concept occurs when users are overwhelmed with features.
featureitis
This diagram visualizes relationships between different service components — people, props (physical or digital evidence), and processes — that are directly tied to touchpoints in a specific customer journey
service design blueprint
Jon Tilliss, Eastern Regional Director of Design, works at this company._______ or ______?
Intrepid Pursuits
This person facilitates team decisions and ensures impediments are removed.
Scrum Master
DOUBLE JEOPARDY
This "smelly" acronym is used to provide basic visual design guidance.
These are the people who enable the project and for whom the project will produce the agreed-upon benefit(s).
stakeholders
steps and activities that occur behind the scenes to support onstage happenings
back-stage actions
Kate worked in HR for many years before making the jump to design. Name one of the two companies she worked for.
Financial Health Network + Gravity Tank
This high speed event usually lasts between 2-4 weeks.
design sprint
The number of layout columns typically used for mobile screen design.
4
This pyramid has been adopted to digital design and suggests that people are motivated to fulfill their needs, starting from the most basic.
Maslow's Hierarchy of Needs
double jeopardy
3 of the 5 core principles of service design.
Who had the longest and shortest commute on Day 1?
Waterfall projects have fixed requirements and usually negotiate Cost and Schedule. Agile projects negotiate this.
scope
Bold, graphic, intentional and motion provides meaning are two guiding principles for this human interface guidelines.
material design
Design elements that subtly push the user in a certain direction — a direction they didn't really intend to take - are called what?
Dark UX
Journey maps, popular deliverables for tracking a customer's experience, can be performed in these two ways.
current state and future state
The paternal figures of your instructional staff.
James and Bob
A tool Scrum teams use to Inspect and Adapt at the end of every development cycle
retrospective
Name 5 companies that our guests currently work for
Intrepid Pursuit, Sittercity, Emergo by UL, Ad Hoc, Fuzzy Math
These are the number of people, per target group, that you need to get a representative set of insights from (contextual) interviews
6-12 participants
These front-end choreographed interactions occur at the point of delivery
performances
Kyle received this peculiar question during an interview at Village MD.
Coffee or burrito?
This role understands the value of the project, is available to the scrum team in real time everyday, plans releases and accepts the software.
product owner