P&P
What color undershirts can be worn?
Black, only black.
Fill in the blanks, every opportunity should start with:
"Hey, you must be here for the awesome holiday promo, right? Half off for the next __ month(s) of our unlimited! The ceramic wash adds __ extra layers of protection to keep the salt and road grime off!"
2 , 4.
Bad mouthing customers, other employees or anyone in general?
NO!
Any racial related jokes, remarks, slang, soundalikes or anything of that sort
NO.
What is the number address?
4494
If there is 1 car in the tunnel, do I have to stay in the tunnel?
Give me your best closing statement for UWC.
Lets go ahead and get you signed up for that, sound good?
What you did over the weekend; went to mall, hung out with friends/family, what you ate for dinner?
Yes, totally fine topics here.
Other people's write ups?
NO!
One thing missed on last month's Wash Performance survey AND how you can personally fix this to avoid being pointed this month.
Too many to write.
Can I wear hoodies over/underneath my polo?
No, no hoodies!
Customer does buy a single wash, remind them they have __ days to bring back the receipt for a holiday deal, for the Ace/Ceramic, we would be an exact even or even refund you an extra $2.
7 days.
Other's sexual orientation and/or your beliefs on it, whether you're a fan of it or not.
NO. None of this should be discussed at work.
Site conversion, retention, net growth?
Yes! This should be talked about DAILY! Every time clocking in/out, this should be addressed.
Site's monthly conversion goal?
25!!!
At what temperature can you turn the timer ON on the rear tunnel door?
40 degrees actual temperature (not wind chill or feels like temp), 40.
Once it hits above 40 for the day, we should immediately be turning the timer to OFF.
What is the price for the 1,3,6,12 month gift memberships?
35,95,185,365.
Any sort of political or religious topics?
Definitely not.
Any topic you wouldn't talk about in front of your grandma?
NO! Keep this out of the workplace.
Site's current monthly conversion?
17.7%
Will accept anything between 17-18%
NEEDS to get higher. Keeping ACES in the booth.
Reminder, even if they're not directly involved in the conversation, if someone overhears your conversation and is offended, there will still be consequences.
Please let this serve as a reminder to not talk about anything inappropriate at work, please.