OHS
WHO IS THE OHS REPRESENTATIVE?
RAFFAEL CAMAYA.
WHAT ARE THE CASH LIMITS FOR THE TOP AND BOTTOM DRAWERS?
ONE THOUSAND EACH.
WHAT IS REQUIRED WHEN MOVING CASH DURING BRANCH HOURS?
A LOOKOUT.
WHAT ARE THE TWO TYPES OF ROBBERIES?
AND WHERE WAS THIS EXPLAINED?
1. NOTE AND TAKEOVER ROBBERIES.
2. ROBBERY PREPAREDNESS: STAYING ALERT AND SAFE - VIDEO.
ADVISING A CUSTOMER THAT AN UNUSUAL TRANSACTION IS BEING FILED IS CALLED ________. WHICH IS A CRIMINAL OFFENCE.
TIPPING OFF.
WHERE IS THE RENDEZVOUS POINT?
SUBWAY.
WHERE IS THE EMERGENCY INSTRUCTION BOOKLET LOCATED?
PLASTIC HOLDER IN FRONT OF CSS DESK.
WHAT THREE ITEMS MUST BE REMOVED BEFORE ENTERING THE BRANCH?
HAT, HOOD, AND DARK SUNGLASSES.
ONCE A ROBBERY HAS OCCURRED, WHAT IS THE FIRST STEPS THAT SHOULD BE TAKEN?
LOCK THE DOORS AND NOTIFY THE POLICE.
HOW WOULD YOU STAY UPDATED ON NEW BANK POLICIES/PROCEDURES?
NEWS ITEM(S) ON INTRALINK.
WHO ARE THE 2 CURRENT FIRST AID REPRESENTATIVES?
CIANNA & TANIA.
WHEN ARE BANDIT BOXES USED? (LIST THREE EXAMPLES)
1. FOR LARGE CASH DEPOSITS, ONCE THE AMOUNT HAS BEEN VERIFIED.
2. TO HOLD CASH IN EXCESS OF ESTABLISHED DRAWER LIMITS.
3. WHEN A CUSTOMER REQUESTS MORE THAN WHAT IS AVAILABLE IN THE TOP AND BOTTOM DRAWERS.
HOW WOULD YOU ALERT THE BRANCH OF A SUSPICIOUS PERSON IN THE BRANCH?
SAMETIME MESSAGE/ANNOUNCEMENT.
ARE CLIENTS ALLOWED TO LEAVE THE BRANCH ONCE A ROBBERY HAS OCCURRED?
IF YES, PLEASE EXPLAIN.
YES - HOWEVER, INFORM THEM THAT THE ROBBER MAY STILL BE OUTSIDE AND COULD STILL POSE A THREAT. IF THE CUSTOMER INSISTS, TAKE DOWN THE CUSTOMERS INFORMATION THE ESCORT THE CUSTOMER OUT OF THE BRANCH.
WHAT TWO FACTORS CONSTITUTES AN UNUSUAL TRANSACTION?
1. NO REASONABLE EXPLANATION IS REVEALED/THE CUSTOMER DECLINES TO PROVIDE AN EXPLANATION FOR TRANSACTION.
2. THE TRANSACTION DOES NOT ALIGN WITH THE CUSTOMERS REGULAR BANKING ACTIVITY.
HOW MANY FIRE EXTINGUISHERS ARE IN THE BRANCH?
WHERE ARE THEY LOCATED?
FIVE.
1. KITCHEN.
2. TWO IN THE CONTROL ROOM.
3. SERVER ROOM.
4. BESIDE UB DESK.
IF YOU ARE THE FIRST TO ENTER THE BRANCH AND YOU HEAR A PIN-PAD BEEPING. WHAT SHOULD YOU DO?
WHY?
LEAVE THE BRANCH IMMEDIATELY AND CONTACT THE POLICE TO SEARCH THE BRANCH.
IT MAY BE AN INDICATION THAT THE BRANCH HAS BEEN BROKEN INTO.
ONCE THE BRANCH IS CLOSED, WHEN IS IT APPROPRIATE TO LET YOURSELF OUT OF THE BRANCH?
WHEN THE CASH HAS BEEN MOVED INTO THE VAULT, THE VAULT GATE HAS BEEN CLOSED AND THE VESTIBULE IS FREE OF CUSTOMERS/PEOPLE.
ONCE THE BRANCH HAS BEEN SECURED, WHAT SHOULD THE MANAGER/NEXT SENIOR OFFICER DO NEXT?
DISTRIBUTE THE NUMBERED SHEETS IN THE EMERGENCY INSTRUCTION BOOKLET TO THE STAFF WHO WILL IMMEDIATELY PROCEED WITH THE INDICATED ACTIONS.
WHAT MUST BE PROVIDED TO A CUSTOMER IF WE DECLINE TO PROVIDE THE ACCESS TO BASIC BANKING SERVICES?
"WRITTEN NOTICE OF REFUSAL TO OPEN AN ACCOUNT OR CASH A FEDERAL GOVERNMENT CHEQUE" - E-FORM 1224719.
WHERE IN THE BRANCH IS THE OHS BINDER LOCATED (EXACTLY)?
FILING ROOM, FIRST CABINET, SECOND DRAWER.
IN THE EVENT OF A ROBBERY, WHAT ARE THE 4 MOST IMPORTANT STEPS TO REMEMBER?
1. REMAIN CALM.
2. ALWAYS COMPLY WITH THE ROBBERS DEMANDS.
3. INCLUDE BAIT MONEY.
4. TAKE NO RISKS!
LIST 3 "ON CASH" AND 2 "NOT ON CASH" WAYS TO MITIGATE ROBBERY THREATS.
ON CASH:
1. ADHERE TO CASH DRAWER LIMITS.
2. ANTICIPATE DAILY CASH REQUIREMENTS.
3. FOLLOW SECURITY PROCEDURES.
NOT ON CASH:
1. FOLLOWING SECURITY PROCEDURES.
2. OBSERVE AND ENGAGE WITH CUSTOMERS.
WHAT IS THE NAME OF THE FORM THAT IS DISTRIBUTED TO ALL THE ROBBERY WITNESSESS?
"DESCRIPTION OF ROBBERY FORM."
WHAT IS ACCESS TO BASIC BANKING SERVICES - TWO CRITERIA?
ABBS REGULATIONS ENSURE THAT BANKS IN CANADA PROVIDE CUSTOMERS WITH ACCESS TO:
1. OPENING A PERSONAL DEPOSIT ACCOUNT.
2. CASHING ELIGIBLE FEDERAL GOVERNMENT CHEQUES THAT DO NOT EXCEED $1,500.00.