Point 1
term used for a warm, friendly greeting by the team
The kick Off
Term used for creating and Agreeing on a Game plan
The huddle
Term used for following the Game Plan to ensure the client satisfaction
The Main Event
What product is beneficial for all clients of all hair type and skin type?
Hair and body moisturizer
pick a person from your team
Peform 5 point play! One mistake no points other team can steal but if they make a mistake we will deduct points…
What occurs in point one
Warm, friendly greeting
check client in
walk out to client with a smile and introduction
walk client to chair
what occurs in point 2
recommend MVP
Ask questions face to face
make haircut recommendations
Explain clean pack
In point 3 what occurs
apply neck strip and cape
turn client to tv
apply cutting aid
start haircut
free neck trim
online check in
use mirror to confirm client satisfaction
When doing a double MVP, what is recommended use after the special shampoo?
Hair and Scalp Treatment
3 key questions?
Can I trust you?
Are you committed to excellence?
Do you care about me.
Stations that should be utilized at all time
two behind the pony wall or station 1 and 3
When the client is done explaining what he wants, what two key points are you supposed to do?
listen to client and repeat back
This is how long a haircut should take according to the 5 point play
13-17 minutues
what is the MVP?
Precision Haircut
Steam towel
Face Massage
Massaging shampoo
neck and shoulder massage
Heart of a Champion
Do your best
Do whats right.
Treat others the way they want to be treated
The point 1 is Important to the client because...
it sets the tone for the entire visit
Point 2 is important because...
It builds trust and sets Expectations for the whole experience.
The term used for the place a client gets relaxed and educated on professional products
The Shower
massaging shampoo should take
2 minutes
What is our mission statement.
To create a championship haircut for men and boys in an exciting sport environment.
The threshold greeting that should be used every time someone walks in
Hi! Welcome to Sport Clips!
The All Star Treatment is another term for
MVP
in the 2 point conversion, what steps are followed to ensure at home maintenance and client retention?
explain product, remind client when to return, walk client to shelves, review product, verify email, survey, thank client.
whole mvp procedure should take
5 minutes
What Is all star for our store?
$45/32%MVP\$2 per client and 35 Bb