FLIGHT
How many legs can you create in a multi-city Itinerary?
5
Give at least one indicator that you are already accessing your customer's account in BSA
You are booking travel for *Customer's Name*
End Session
Expedia Member Tier and Available Points
Customer's Name under the the Account
A type of ticket where in customer would have no specified date of return. This is also part of ticketing limitation under Expedia brand
Open-return Tickets
Is it true that we can guarantee Seat request as long as the traveler will coordinate their request with the airline directly?
False
JFK stands for?
John F. Kennedy International Airport
How many majore Airports are in New York?
JFK
LGA
EWR
If we would like to see results ARRANGED based on price, duration,arrival or departure.
Sort/Sorting
The airline that is advertising the flight.
Marketing Carrier
What does IATA stands for?
An extended period on the ground between flights in an itinerary. Usually involves an overnight stay and changing airplanes or using another form of transportation.
Layover
Section of the BSA where we can see customer's recent searches
What do we call this term wherein Children (under the age of 18) not accompanied by an adult.
Unaccompanied Minor
False
Fares that are common in our websites.
Published Fares
An airline flights that departs in the late evening (usually after 10:00 p.m.) and arrives early the next morning.
How many class of service do airlines offer? what are those?
First Class
Business Class
Economy/Basic
Also known as a through flight, it has one or more stops on which the passenger does not have to change planes.
Direct Flight
When there requests or service that we cannot do over the phone. Where and Who do we route our customers to?
Airline
Leisure and Corporate
A journey from an originating city to a destination city with no return to the origin.
One-Way
apart from hotel, What are the products that Proficient agents should be able to handle?
Flights
Cars
Package
Activities
An agreement under which one airline shares the code used by another airline on selected routes. The two airlines may sell seats on each other's planes or carry each other's passengers. As one example, Air Canada and Canadian Airlines code-share service with each other.
Code Sharing
How many hours should you advise a customer to be at the airport for an international flight?
3-4 hours
A computer record showing a person's reservation stored in the GDS. Parts of a PNR include itinerary, name, phone number, ticket documentation, flight, hotel and car reservations.
PNR (Passenger's Name Record)