Checking
Have a direct deposit of $300 or more or use your debit card 5 times/month
What is the minimum to open and what is the minimum balance for a statement savings account?
$100 to open, $100 minimum balance
What is our current credit card promotion? And is it good for business and personal customers?
0% APR for 18 billing cycles, Yes
Name the 5 programs we offer.
Student, Bravo, Hero, MVP, and Classic Club
Can a new checking customer who is in a program get the $250 bonus in addition to the program benefits?
YES!
What is the minimum balance in the Universal Checking?
$1,000 average daily balance or $10,000 in consolidated balances or be a part of a program
what is the minimum to open and what is the minimum balance for our money market account?
$100 to open and $10,000 minimum balance
The Visa Real Rewards card offers a first use bonus. What is it?
2,500 bonus points after 1st purchase
Name 3 program benefits of the MVP program?
Enrollment gift, $100 credit for direct deposit, Free checks, No fee money orders, official checks, ODP, wires, ATM transactions, Refund of HELOC annual fee, $500 off 1st mortgage and annual gift
Who can help a customer who is locked out of consumer internet banking? And business internet banking?
Call Center or Cash Management
Which account gets free official checks and 1 box of free personal checks?
Universal Checking
What is our current money market promotion? (with and without checking)
Earn 1.75% for 12 months with a checking account and 1.25% without a checking.
Which card is good for frequent travelers?
Premier Rewards American Express
Name 3 benefits of the HERO program.
Enrollment gift, $100 credit with direct deposit, Free checks, money orders, official checks, odp, wire, ATM, HELOC fee, $500 off mortgage, annual gift
How can a customer order or reorder checks? And who can do that?
Over the phone, in person, online and ANYONE!
Name 3 features that come with both checking accounts?
Free online banking, free debit card, scorecard rewards, Access to over 850 ATMs, Overdraft protection, Free 24 hour telephone banking, no annual fee credit card, secure lock, exceptional customer service, etc.
What is our Purpose CD? Must name 4 details about it and its purpose.
1.00% CD that is only $100 to open, good for 1 year, and can make deposits to it. Purpose is to save for something in particular.
The Cash Rewards American Express Card offers cash back on what type of purchases?
3% for gas, 2% for supermarkets and 1% for every thing else
Name 2 benefits of the student checking program.
ATM fee reimbursement, No fee ODP, Fee free foreign currency exchange, College Real Rewards Credit Card
How many failed attempts will result in your debit card being locked out? Who can reset you?
3 and any banker.
What is our current checking account promotion?
Earn up to $250 by...$50 for direct deposit of $300 or more, $3/month for a year for e-statements, up to $10 a month for a year for utilizing your debit card, $50 anniversary bonus after a year, 1,000 scorecard rewards points
What is the minimum balance for promo vs non promo CD's? And what is the minimum balance for promo and non promo IRA CD's?
$5,000 vs $1,000 and $2500 vs $500
$300, anyone looking to establish a credit history or restore poor credit history
Name 3 benefits of the Bravo program.
$200 for direct deposit, 1,000 scorecard rewards, $25 e-statement credit, $25 check card bonus, $100 bonus for money market, $100 processing fee waived for HELOC, $500 WaterStone Mortgage loan credit
Can you place a stop payment on a recurring ACH item?
Yes!