Operating System
How we connect Purpose and Goals into our daily work
What is the Operating System
This connects core elements within our organization to help us gain a deeper understanding of how to provide consistent value and manage our daily work to ensure a strong future for patients, community and employees
What is the Alignment Framework
We Improve Lives
What is the MHC Purpose
Is at the center of all we do
What is the Patient
Goal: To be the preferred choice for patients
What is Attract Patients
This is at the center or the operating system designed to help support people in their day to day work.
What is Team
The Alignment Framework consists of four elements
What are, Purpose, Mission, and Values, True North Goals, 2025 Strategic Vision and goals, Operating system
MHC and its partners will work together to provide superior quality care and promote community health
What is the MHC Mission
100% value, zero waste, to ensure a sustainable future
What is the aspirational goal for the True North Quadrant of Operational Performance
________ we need to go as an organization to stay relevant and ________ we need to get there
What is Where and When
The outer and inner circles of the Operating System are_______ Systems
What are People Systems
The Alignment Framework describes.....
What is the why, who, what, where, when, and how we work and operate
At MHC, we care for our patients and each other every day by demonstrating________?
How does each entity measure progress?
What are the True North Scorecards
The 2025 Strategic Goal associated with Inform Decision Making
What is to enable real-time decision-making using clinical, financial and operational data, and by implementing effective data analytics tools
These are the four systems that are part of the Improvement System that define how we will align,m Enable and Improve
What are Goal Setting and Alignment, Visual Management, Problem Solving, and Standardized Work
The Framework also describes how we ______ ourselves
What is align
We carefully use resources entrusted to us
What is Stewardship
This is the aspirational goal for the True North quadrant of Safety
What is Zero Harm: Ensuring a safe team and safe care
Goal: To partner with providers to develop the infrastructure needed to be successful in a value/population based environment.
The process of finding solutions to difficult or complex issues
What is Problem Solving
How we _______people, and how we _______ on the right things
What is enable and improve
We approach all of our work with a spirit of collaboration
What is teamwork
An ambitious goal that inspires us to continuously strive for excellence.
What are aspirational goals
The six areas associated with the 2025 Strategic Vision and Goals
What are, Attract patients, Innovate Technology, Transform Care Delivery, Inform Decision Making, Engage Providers, Integrate Operations