Proper Lifting
Demonstrate: How to Properly Lift an object
Answer is demonstrated
What is active listening?
Actively listening. It requires that the listener fully concentrate, understand, respond and then remember what is being said.
Tell me about yourself?
Answer should include experience, skills, certificates/ education, what you want to do.
(Answers may vary)
What is Retail?
Answers will vary but should relate back to: The sale of goods to public.
What bills can you use to come up with a $20 value?
20 $1 Bills
15 $1 Bills & 1 $5 Bill
10 $1 Bills & 1 $10 Bill
2 $10 Bills
4 $5 Bills
Etc...
If you must turn while carrying the load, turn using your ____
What is feet?
Name 2 soft skills
Acceptable answers include:
What do you consider to be your greatest strength?
Provide an example
What is Customer Service?
Answers will vary but should relate back to: Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you.
What bills can you use to come up with a $50 value?
5 $10 Bills
1 $50 Bill
2 $20 Bills and 1 $10 Bills
Etc.
What should you do before lifting?
What is think?
Also acceptable: Ask for help, examine object and area, and know your limit
Name 3 skills needed to work in Retail
Acceptable answers include:
Do you prefer working alone or as part of a team?
“It depends on the task. When it comes to brainstorming, teams produce great ideas with multiple input, and teams can highlight people’s strengths. But I certainly enjoy working on my tasks as an individual as well, since in many ways it takes the ability to work alone for the team to fully succeed.”
Answers will vary, but should be similar to this
Why is customer service important?
Answers will vary but should relate back to: Offering amazing customer service is important if you want to retain customers and grow your business.
Count back change for an item that cost $4.88 out of $10.00
$5.12
What does O.S.H.A. stand for
What is Occupational Safety and Health Administration?
What is excellent customer service?
Going above and beyond the customer's expectations
What is your greatest weakness?
Provide an example
Names 4 types of retail stores
Arts and Craft
Hardware Stores
Fast Food
Grocery Stores
E commerce (Amazon, Ebay, etc.)
Electronic/ Phones/ Laptop/ Games/ etc.
Clothing/ Shoes
Jewelry/ Accessories
Book stores
Automobiles
Etc......
Count back change for an item that cost $14.79 out of $20.00
$5.21
The NIOSH lifting equation establishes a maximum load of ____ pounds
What is 51?
What is the difference between hard and soft skills?
Hard skills are teachable and measurable abilities, such as writing, reading, math or ability to use computer programs. By contrast, soft skills are the traits that make you a good employee, such as etiquette, communication and listening, getting along with other people.
(Answers may vary)
Tell me about a conflict/challenge that you have faced with a customer?
Answers will vary but should be answered using the STAR Method.
Situation
Task
Action
Result
Name 3 different ways you can support your customers
Answers will vary: Here are a few samples
Answer your phone
Don't make promises you can't keep
Listen to your customers
Handle complaints professionally
Be helpful- Regardless of profit
Take the extra step
Go above an d beyond
Count back change for an item that cost $16.24 out of $100.00
$83.76