First/Last impressions
A good first impression is created with this greeting
Hello
To find out how to make a customer satisfied you can do this
Find out the customers needs
Your customers issues/ questions should always be ___________
Top priority
The capacity to tolerate delay
Patience
Give and example of good body language
Eye contact, good posture,smile, ect.
Always have a _________ with customer
Positive Attitude
The more customers that you satisfied the more they will __________
Tell other people about our company (Google reviews)
All employees should commit to leaving ___________ at the door
Own Personal Challenges
Understanding the customers feeling
Empathy
Nodding your head and maintaining eye contact while a customer is talking to you is examples of
Active listening
It takes about _________ seconds for someone to make an impression
7
Going the extra _______ will always a customer happy
Mile
To understand the customer, the most important thing you must learn to do is __________
Listen
Listening to the customers and then sharing your info
Communication skills
When resolving a customer complaint, make sure that your solution to the customers problem is ___________ to them
Acceptable/Reasonable
You always want to have a _________ When talking to someone on the phone.
Smile
Its important to make a customer feel _________ when they are talking to you
Listened to /understood
You should never __________ with a customer
Argue
Eager enjoyment while helping the customer
Enthusiasm
Its extremely important to __________ when greeting a customer and when saying goodbye
Smile
_______ is your customer
Everyone
The goal of working in service Companies is to make customer _________
Happy
This is the wrong answer when your customer asks you a question
"I don't know"
Paying close attention to customers needs
Attentiveness
Attentiveness, recognition, personalization, consideration, appreciation, and delight are all way of creating ___________ for our customers
Memorable experience