UMPD
What % negligence must insured be?
0%
When is the CE report due on a daily basis?
Noon
Can you Arbitrate a xfile?
No
Daily Double
$200
What must you change every day?
Voicemail
Name 3 things we must document when UM is approved
LOU, Difference in Deductible, Diminished Value
What date is our goal to have NO overdue CE follow-ups?
3/2/20
If no agreement between xfile, what is the next step?
Escalate to CSL
How can you authenticate a caller?
Claim number/address/ vehicle/dol/agent authentication
When can you block your voicemail?
When you are out of the office for 4 consecutive days
What resource can we use to verify state specific UM requirements?
Standard Process and LDU WLB
What is the N-Unit YTD score?
81%
What if no agreement with CSL.....?
Escalates to RCL
What do you do after liability is resolved?
Call the insured/clmt
What must be updated when you are out of the office?
Next Gen email and Outlook
What state does not offer UMPD for unidentified/hit run/phantom claimants?
NC
Which LDU team is leading CLF?
Amina’s team
Per Standard Process, when can you update your liability?
When you have completed the investigation
If you follow the __________, you will be less likely to miss a step in the claims handling.
What is PROCESS
How can you make sure the correct MOI is showing in ERL?
Updating Damage Details
What state does not have UMPD?
Alabama
Why do we follow up with our insureds?
To keep them informed
Per Standard Process, who transfers the financials?
At fault adjuster
Daily Double
+$200
What should you look at when you get a new claim?
FNOL notes or Policy State