History
1. Three of these technicians are twice the age of the fourth one. Who is the young one?
a. Rick Louie
b. Timothy Gawlik
c. Garret Weeks
d. Atreyu Whitman
b. Atreyu Whitman
How many one-on-one online "trainings" is each customer limited to for each year they have a current subscription?
a. One per month
b. One per year
c. Unlimited
d. Five
c. Unlimited
What is NOT a system recommendation listed on the Stenocat.com website for a new computer?
a. Windows 10
b. Intel Core i3, i5, i7 processor
c. 8 GB Ram
d. Internet Access
e. 15" monitor or larger
e. 15" monitor or larger
This person has written several novels including Tomas, Remains to be Seen, and Hidden View
a. Rick Louie
b. Beth Howard
c. Jeannette Samoulides
d. Jason Meadors
d. Jason Meadors (and he'll autograph it for you if you buy them!)
Why does my audio sound garbled or like it's underwater?
a. The microphone volume is adjusted too low.
b. The microphone volume is adjusted too high
c. The air conditioning in the room is on and microphones can't hear through that.
d. A feature called Noise Suppression is on and suppressing the background voices.
d. A feature called Noise Suppression is on and suppressing the background voices.
What is the right mouse button used for?
a. Nothing really, it's just an extra button
b. To double-click on items and open them.
c. To highlight items.
d. To get more options or choices.
d. To get more options or choices.
Quick! Name your favorite gadget within 20 seconds.
Correct if they name a gadget within 20 seconds.
Name FIVE Customer Care technicians, past or present (within 30 seconds)
a. Rick
b. Timothy
c. Garret
d. Atreyu
e. Tim Brunk
f. ...and more!
When you need support to connect remotely to your computer, which website do you go to?
c. join.me/help
What is this year and last year's most recommended external microphone?
a. Martel Electronics, Olympus Conference Room Mic, $450
b. Sound Professionals microphone, Model 6. $200
c. Samson Go Mic, Amazon, $30
d. Labtec, $10 microphone from Radio Shack.
c. Samson Go Mic, Amazon, $30
This retired StenoCAT User will now be happy to wash your clothes for you!
a. Sue Terry
b. Jason Meadors
c. Laurie Creech
d. Irene Abbey
c. Laurie Creech
When I play my audio, it says "Insync Playing..." at the bottom but it doesn't play. What do I do?
a. Call support immediately.
b. Call your computer manufacturer and ask them to update your audio drivers.
c. First, go into the job, go to Tools - Insync - Repair Audio File - try this at least three times. If it doesn't work, give support a call so they can help merge the autosave file with the regular audio file.
d. Your best option is to obtain the audio from your steno machine and use that audio instead.
c. First, go into the job, go to Tools - Insync - Repair Audio File - try this at least three times. If it doesn't work, give support a call so they can help merge the autosave file with the regular audio file.
How do you take a screen shot of something in Windows?
a. Search for "Snipping Tool"
b. Click on your Notifications icon in the bottom right corner and choose "Screen Snip"
c. Just use your phone and take a picture
d. All of the above.
d. All of the above.
Quick! Name your favorite non-work related Gadget within 20 seconds!
Correct if they can name a non-work related gadget within 20 seconds
Which is NOT a current or former address of Gigatron Software Corporation?
a. 2382 Morse Ave, Irvine, CA
b. 2805 McGaw Ave, Irvine, CA
c. 8 Corporate Park, Irvine, CA
d. 2942 Dow Ave, Tustin, CA
e. 2 Corporate Park, Irvine, CA
f. 7 Coporate Park, Irvine, CA
d. 2942 Dow Ave, Tustin, CA (Gigatron has NEVER left Irvine, CA)
What's the longest call ever done by a support technician?
a. 4 1/2 hours
b. 8 hours
c. 3 hours
d. 5 hours
a. 4 1/2 hours, by Garret Weeks
What is the best way to make your computer faster?
a. Add RAM
b. Upgrade to an SSD Solid State Drive
c. Clean off computer
d. Clean your monitor
e. Update drivers
f. Remove extra software that's not needed
b. Upgrade to an SSD Solid State Drive
This reporter has bungee jumped at a User Group before!
a. Rick Louie
b. Rachel Barkume
c. Sandy Deschaine
d. Robin Cooksey
d. Robin Cooksey
How to change the starting page number from Page 1 to Page 300 (eg. in court)
a. Go to Format - Page - Headers/Footers - change the page number to 300
b. Go to Insert - Break - Section Break - Start Page Number - change the page number to 300
c. This cannot be done in StenoCAT.
d. Use a Dynamic Header and put 300 into the Dynamic Header.
b. Go to Insert - Break - Section Break - Start Page Number - change the page number to 300
What is the BEST way to get back to your Desktop background?
a. Minimize all windows using your mouse, which is very, very fast.
b. Press Windows key + D (for Desktop)
c. Press Windows key + M (for Minimize all windows)
d. Both b and c.
d. Both b and c.
You need internet access and you need it NOW. What to do?
a. Turn on your iPhone's hotspot
b. Turn on your Android phone's hotspot
c. Either A or B above
d. Hightail it down to Starbucks!
e. Give up.
c. Either A or B above (Learn how to do this if you don't already know!)
Who of the following has NEVER been a Customer Care technician?
a. Timothy Gawlik
b. Tuan Tran
c. Garret Weeks
d. Tim Brunk
e. Will Robinson
f. Viki McCrary
g. Brent Hoppe
h. Larry Anderson
h. Larry Anderson (Sales only)
Which caller has called support the most in 2019?
a. Sandra Deschaine
b. Laurie Creech
c. Sue Terry
d. Jason Meadors
a. Sandra Deschaine
What brand of computer do StenoCAT Technicians recommend most?
a. HP
b. Asus
c. Dell
d. Lenovo
e. None in particular, they are equal for the most part.
e. None in particular, they are equal for the most part.
This reporter WANTS to leave this SUN convention for a few hours to go AXE THROWING.
a. Jason Meadors
b. Beth Howard
c. Nancy Wallace
d. Jill Driscoll
e. All of the above
c. Nancy Wallace
If your Realtime Output to the judge stops or your StenoCAT Realtime stops working, what device do we recommend you buy?
a. A new realtime cable
b. A new USB Hub
c. A USB Coolgear USB serial adapter
d. A new power supply adapter
c. A USB Coolgear USB serial adapter
In Windows 10, right-clicking on the Windows Start button allows you to easily get into:
a. A browser of your choice, such as Chrome or FireFox
b. StenoCAT.
c. Device Manager, Power Options, System Information
d. The Dark Web.
c. Device Manager, Power Options, System Information
Quick! Name your favorite work-related app on your phone within 30 seconds
Correct if they name a work-related app within 30 seconds.
Who of the following was the FIRST StenoCAT Customer Care technician?
a. Tim Brunk
b. Rick Louie
c. Will Robinson
d. Garret Weeks
c. Will Robinson (circa 1992, before Gigatron bought StenoCAT, Inc.)
How many calls has Rick Louie done in his lifetime of 27 years at Gigatron?
a. approximately 10,000
b. approximately 50,000
c. approximately 100,000
d. approximately 500,000
c. approximately 100,000
The StenoCAT System Recommendations on their website say Minimum 8 GB RAM. But I want a super fast computer. How much RAM should I get?
a. 8 GB
b. 16 GB
c. 32 GB
d. 64 GB...let's go all out!
b. 16 GB. (32 GB and higher would only help with memory intensive tasks like high-end video editing, etc.)
This reporter sings in a group called "Cheaper Than Therapy."
a. Christa Townes
b. Sherry Ruschell
c. Nancy Wallace
d. Beth Howard
b. Sherry Ruschell
Screen tearing is a term used to describe when the screen display doesn't refresh properly and characters/text will look garbled, printed on top of each other, or cut off. Scrolling can sometimes magnify this issue.
Which of the following WON'T FIX this?
a. Change the zoom percentage from a higher percentage to a lower percentage (eg. 200% => 100%)
b. Change the zoom percentage from a lower percentage to a higher percentage (eg. 100% => 200%)
c. Pressing F5 to refresh the display.
d. Closing out of the job, going back in.
a. Change the zoom percentage from a higher percentage to a lower percentage (eg. 200% => 100%)
(This is opposite. Correct answer is b, go from a lower to a higher percentage)
Why is it so important to keep updating Windows?
a. To keep your computer running fast
b. To issue security patches because these days it's all about stealing your private information.
c. To keep fixing bugs from Microsoft
d. It's the best way for Microsoft to make money.
b. To issue security patches because these days it's all about stealing your private information.
Your printer doesn't work...what do you do?
a. Panic and call support
b. Make an ASCII file
c. Make an RTF file
d. Make a PDF file, take it ANYWHERE that has a printer, print it.
d. Make a PDF file, take it ANYWHERE that has a printer, print it.
(PDFs can be printed from any computer/printer!)
Irene Abbey holds the record for most SUN meetings attended. How many has she attended?
a. 20
b. 35
c. 45
d. Over 50
d. Over 50
What should you do if you can't get through to support and you are on an important realtime job?
a. Call Rick Louie on his personal number.
b. Go onto FaceBook SUN Group and ask your question
c. Call and leave a message first, then try calling again, repeatedly, if necessary.
d. Call, do NOT leave a message, and then just keep trying to call.
e. Call Sales, get Viki on the phone, yell at her to transfer you at once.
c. Call and leave a message first, then try calling again repeatedly. (Be sure to leave a message, as this reserves your spot in the queue, then call back, and when we see you're in the queue already, you get higher priority...make sense?)
Many computers now only have one or two regular USB ports. What to do?
a. Keep shopping until you find one with three or more USB hubs.
b. Buy a USB 3.0 hub. You'll lose one port because the hub will use it, but you'll get several more.
c. Buy a USB-C hub. These computers also have a small newer type of USB called USB C.
d. Pay a computer tech to add another hub into your computer.
c. Buy a USB-C hub. These computers also have a small newer type of USB called USB C.
This reporter used to play competitive racquetball.
a) Allen Sonntag
b) Rick Louie
c) Sue Terry
d) Diane Sonntag
c) Sue Terry
What is the realtime stroke to demand a brief for the last FOUR words?
a. PWOUR/PWOUR
b. PWRAOEF/TPOUR
c. PWRAO*EF/TPOUR
d. PWROUR/PWROUR
d. PWROUR/PWROUR
How do you split the screen in half? For example, put StenoCAT on the right side and the internet on the left side?
Describe this.
a. Click/drag title bar to the right or left side
--or--
b. Windows key + left/right arrow
QUICK! Spot the first TWO people in THIS room who you do NOT know. Exchange contact information with them! You have 60 seconds.
Instant 600 points! And you've made new friends. Call them after this seminar is over and continue the relationship. If you don't know what to say, just start talking about how dumb this question was, which will break the ice nicely!
Enjoy!