Automation
What does Aut 1 do ?
Temporary Full Hold | EasyLine/EasyWeb PW Reset | MCOM Update
Situation:
Pirdy deposits a cheque for $6k and is attempeting to send $3k ETROs aggressively. He is using a consistent device (used over 60 days), no login fails are seen and no maintenance on the account.
Client Intentional
When do you use the Presume Legit button on Cpay?
IF it's 10 am EST, what time is it in Bc/Saskatchewan /Alberta?
-3 Hours/2 Hours/ 1 Hour Respectively
What does Aut 2 do ?
EL/EWPWReset|MCOMUpdate
Shehab just came back from a trip to Los Angeles, California. Because many of the terminals used there did not accept CHIP&PIN, Shehab had swiped his card for the transactions that took place there. It has been 1 week after his trip and he is now seeing transactions on Radio Shack, starting with ASVC, then each around $400.00.
Card Not Present
If customer cannot be reached at home or mobile it's NOT necessary to call business # on file.
TRUE OR FALSE ?
False
Where can you view Mcoms? List all 3 Answers
Cif MCOM
Gateway -> Customer Comment Tab
Gateway -> Home Page -> Bottom Left Section
Whats does Aut 15 do ?
MCOM Lodged
Donna had received a call from someone claiming to be the CRA. They threaten her to pay what she owes the "government" or else she would lose her house. She then follows their instructions, and starts to send multiple ETROs of $3k to the email provided to them.
Phishing Scam
When is Aut 2 used? List 2 answers.
1) When there are indications of Easyline/In-branch imp
2) If the activity has passed 1 hour
True or False ? CW03 Is only placed when you call the customer and confirm the txn is legit?
What does Aut 5 do ?
MCOM Lodged | Card Stat – Deposit Only
Vegin noticed he has some Skip the Dishes txs on his Credit Card although he does not use the app. He then rcvs a letter in the mail from Uber stating that there was a hack in their system, and client card information had been obtained.
Mass Compromised
Client has In-branch/EZL impersonation concerns. We tried calling out but was unable to reach cx, however we were able to leave a message and ref. #. In this case, there is no need to leave card in DEPO Status.
TRUE OR FALSE?
FALSE
Card Not Received
What does Aut 6 do?
Full Hold On Accounts/D status ACS/ Lodge Mcoms/ TWL9 and Pega Memo
Job Scam
When do you place Auto Text 80?
When removing holds after the 1 hour mark
EDIT AS REQ
Released full hold(s) on all core & credit account(s) and TWL9 Removed/ ECOMS & PEGA Memos Updated
What Impact does Leaving an Unnecessary A01 Mcom do?
-Cant' do Mobile Deposits
-Can't do Visa Direct Transfers
-Will cause the customer some strife when opening certain products