Daily Pull list %
100%
Where do you pull product for BOPIS orders?
From Overstock
What does SOS stand for?
Stores Own Sales
Which metric is weighted the most?
Sales at 18%
Who is the owner of the truck process?
Store Manager
Number of days a week you complete the threshold audit
4
What does BOPIS stand for
Buy Online Pick Up In Store
What is the Board called?
Art of Success Board
What is turnover weighted on the scorecard?
9%
What is the most missed process on truck?
Cutting on the line
Difference between SISO Owner and SISO captain
Owner- over see's it. Captain does it.
Stop pulling BOPIS for the night
Who initials the weekly game plan validation?
What is the lowest weighted metric on the scorecard?
Assist at 2.5%
With 102 repacks, who should be sorting?
Ops/ASM and 1 team member
5 WOW Categories
Yarn, Art, Kids Art, Tool/Tech and Jewelry
What is the difference between a metric and a driver?
Metric is a score based off the scorecard. The driver is the process that will help you achieve the metric.
What are the 4 categories of the scorecard?
Sales, Profit, Customer Experience and Team
Who stocks secondary locations?
Ops/ASM or dedicated overstock team member
Number of sku's or less that should be on your HiNo report
20 or less
What is the Q1 goal for BOPIS fill rate?
93%
Highlighted 5 WOW categories, In stock % and seasonal penetration/seasonal sell thru
What did the district rank YTD for the zone and company on the scorecard?
7/28
How long does Michaels give you to stock 1 box?