DR/SISO
BOPIS
SOS
Scorecard
Truck Process
100

Daily Pull list %

100%

100

Where do you pull product for BOPIS orders?

From Overstock

100

What does SOS stand for?

Stores Own Sales

100

Which metric is weighted the most?

Sales at 18%

100

Who is the owner of the truck process?

Store Manager

200

Number of days a week you complete the threshold audit

4

200

What does BOPIS stand for

Buy Online Pick Up In Store

200

What is the Board called?

Art of Success Board

200

What is turnover weighted on the scorecard?

9%

200

What is the most missed process on truck?

Cutting on the line

300

Difference between SISO Owner and SISO captain

Owner- over see's it. Captain does it. 

300
What happens at 5pm?

Stop pulling BOPIS for the night

300

Who initials the weekly game plan validation?

The Owner of the Play
300

What is the lowest weighted metric on the scorecard?

Assist at 2.5%

300

With 102 repacks, who should be sorting?

Ops/ASM and 1 team member

400

5 WOW Categories

Yarn, Art, Kids Art, Tool/Tech and Jewelry

400
How long do you have to complete a BOPIS order?
Under 2 hours
400

What is the difference between a metric and a driver?

Metric is a score based off the scorecard. The driver is the process that will help you achieve the metric.

400

What are the 4 categories of the scorecard?

Sales, Profit, Customer Experience and Team

400

Who stocks secondary locations?

Ops/ASM or dedicated overstock team member

500

Number of sku's or less that should be on your HiNo report

20 or less

500

What is the Q1 goal for BOPIS fill rate?

93%

500
Name 3 things new on the Sales & Margin report

Highlighted 5 WOW categories, In stock % and seasonal penetration/seasonal sell thru

500

What did the district rank YTD for the zone and company on the scorecard?

7/28

500

How long does Michaels give you to stock 1 box?

1 minute