Robbery
During a robbery, this should be your reaction.
What is remain calm?
The number of digits required for ID number when utilizing a debit/credit card.
What is the last six digits?
What are total number of items removed, two banker signatures, date, and time?
The amount when a currency exchange between two bankers must be ran in TCS.
What is $100?
These are the only times we are to allow customers into the lobby.
What are to access safe deposit box and previously scheduled loan closings with increased security measures?
This is when you should activate the alarm.
When opening an account, do this with every ID but one that you utilize.
What is copy the IDs?
This must be done in TCS when processing night drop items.
What is switch the received by to night drop?
What is right away?
This must be completed when exceptions to the cash out policy are made.
What is the Drive-Thru Cash Out Exception Log?
These are the characteristics you should observe about the robber.
What are characteristics that cannot be changed?
When collecting business documents for CIP, we must do what with them.
What is obtain a barcode and scan via Retail Image Viewer?
If there are zero items in the night drop, this must still be filled out.
This must be done with accepting a ticket from the recycler.
What is confirm the ticket in DynaLog Viewer?
We suggest you do this if a customer has a need for a debit card.
What is encourage them to have it mailed but at no time should you set the pin for them?
If a holdup note is presented, this should be done with it.
What is keep the holdup note if safe to do so?
The ID that we CANNOT copy.
What is a Military ID?
This must be filled out every time a bag containing cash or coin is being picked up.
What is the cash release log?
Procedure of balancing the vault at the end of the night.
What is the same two bankers must count the vault and input the totals into TCS under dual control?
What is the thumbprint signature?
These things are considered the best for robbery prevention.
What is exercising good customer service and greeting all customers?
This must be included when utilizing a current foreign passport.
What is a valid I-94 or I-551 card or stamp, or a valid US Border Crossing Card?
These items are logged in addition to night drop items.
What are mail and drop items?
The bankers must initial the tickets when moving funds between secondary drawers.
Who are the dual control bankers who witnessed the movement of cash?
This is the manner in which we want you to handle customer situations as they arose during this time.
What is being empowered to accept the challenge?