The Optimizers!
The question for the optimizers
What is 'Is the board full?'
Our preferred brand of tankless
Who is Navien
The 6 parts of the agenda
What is look, thorough evaluation, options, approval, today/asap, 5 star service
Widely regarded as the top of the line faucet manufacturer that has a lifetime warranty on their products
Who is Moen
List the 5 plumbing departments
What is Sales, Service, Drains, Install, Excavation
The top of the call center priority list
What is inbound calls
Our preferred brand of Sump Pumps
Who is Glentronics
DAILY DOUBLE
What is the E.A.R. approach?
The highest quality material for a water service line replacement. We back it up with a full 10 year warranty
What is k-copper
What is the one word that finishes this statement: _____ tech to the _____ call
What is right
List 3 outbound tasks that book calls
What is.. email box leads, hold calls, calling lost calls, recurrings, unbooked LTOs, we miss you report, holiday calls
Our preferred financing company
Who is Greensky
The main job for call center and dispatch (Two separate answers)
What is Book the Call and Maximize Opportunities
If you get this type of full replacement of your sewer line, you get a 50 year warranty
What is a liner
What is profit
List the 7 priorities from the call center priority list
What is. 1. Inbound Call 2. Email Box 3. Outbounds that fill the board 4.Happy Calls 5. Cubesides 6. Happy Cards 7. Reviews
Our preferred toilet brand
Who is American Standard
Our nexstar coach
Who is Tom Marriott
The go to product for whole home water filtration. No filter changes and a 10 year warranty
What is a Halo 5
What is the main metric for dispatchers
What is run rate
What is our daily budget goal for new opps?
What is.. (Changes monthly)
Our preferred warehouse supply house
Who is Carr Supply
The 6 steps to call center system
What is Prepare, Greet, Explore, Present, Execute, Wrap Up
Our go to water heater brand that boasts the highest quality product
Who is Brandford White
The daily revenue goal for the company
What is... (Changes Monthly)