GUESS THE SM 👱🏼♀️
This store manager got hitched at the early age of sweet eighteen, hip-checked on the weekends on some roller skates, and can give Leslie Knope a run for her money on Parks and Rec trivia.
What is Lindz?
This SOP will help you purchase items online using your employee discount at Hot Topic, Boxlunch, HerUniverse, and Torrid!
What is Associate Discount?
A monthly routine we do to check up on associates and our management team.
What is Pulse Check?
Preventing and/or stopping theft
Coming up with new ways to prevent theft
Reporting internal theft
What is 3 Ways to Earn a Skully?
This store manager takes the crown for every costume contest they have ever been in. Move over Hawkeye this SM can hit a bullseye 50 yards away, and loves to eat the tail end of a goldfish cracker.
What is Des?
This store manager never lets the cold bother them anyway, studied how to pick apart the human brain, and some may even say they own a piece of Disneyland.
What is Drew?
This SOP requires you to properly fill out paperwork for items employees and/or customers may want to come back for.
What is Hold Tags?
A kind of manager that likes to observe the job in action, and may take notes with diagrams and/or use highlighters for important items.
What is a Visual Learner?
When an employee is purchasing items for a friend or non immediate relatives using their discount.
What is Employee Discount Abuse?
This store manager is known to toss their hair over the edge of their tower if you call their name, while in this tower this SM loves to jam out and is a proud musician when they are not running their store. During this quarantine they have eaten nothing, but Burger King.
What is PuenteVince?
This store manager likes to cruise on a motorcycle, defeat mystical creatures on a daily basis as a commander, and enjoys zipping through the streets on rollerblades.
What is Misty?
This SOP prevents customers and associates from abusing their earned rewards/discounts when buying 5 or more items within a purchase.
What is Bulk Policy?
A quarterly review given to Store Managers by his or her District Manager.
What is Store by Store?
Allowing customers to only try on three or less items
Only one person at a time
All accessories will be held up at the cash wrap
What is Fitting Room Procedure?
This store manager has a tattoo in a very unlikely place, catch them watching and rewatching renowned oceanographer Steve Zissou battle it out against a shark, and if you run them through an x-ray machine you'll be able to see a few broken bones thanks to their skateboard.
What is Serg?
This store manager wants to know if mayonnaise is an instrument because they hate it so much, is obsessed with serial killers, and one day wishes to be buried underneath a mountain of glitter.
What is Rosie?
This SOP requires you to send an email to your Sales Auditor and your DM when there is a variance of +/- $5 in your register.
What is Over/Shorts?
A quarterly goal set up by the store manager and management staff.
What is DOR/IDP?
Is a two man job
No employee under the age of 18
Should be run through the Sensormatic
What is Trash Taking Procedure?
This store manager lives for every single thing pumpkin. Some may call them the true pumpkin king/queen, if they weren't an HT SM they would want to be a dancing king/queen. This SM loves hair metal fashion and music.
What is Lorraine?
This store manager paints the world when they're not busy running their store, hisses at the sight of meat, and is known to be a book hoarder.
What is Alex?
This SOP lists off the ways where you can properly dispose of broken and or damaged items in your store. You are limited to 10 items per bag.
What is Damages?
A chart given to all stores providing the staff with information on what the next position may be for them.
What is Career Path?
Should be performed at the end of every employee's shift
Task only performed by managers
No touching of personal items, but must be checked thoroughly
What is Bag Check?
This store manager is multiracial, and at one point wanted to be a chef, they are a twin with two other sisters.
What is Vince?