Conflict
Definition of Conflict
clash of interests
What is Negotiating Tactics?
Resolving a conflict to a win-win outcome
Define Power.
Ability to influence other people and events
The purpose of organizational politics
Enhance or protect a person’s influence and self-interest
What is the name of the virus that is spreading in the world as of the moment?
COVID-19 or Corona Virus
Sources of Conflict. Give atleast 5
organizational changes, different sets of values, threats to status, contrasting perceptions, lack of trust, incivility, difficult tasks, personality clashes.
Explain Interpersonal Facilitation.
Capacity to focus on others’ personal needs, sensitivities, and idiosyncrasies. Work to keep conflict under control and collaboration high among team members
Requires awareness of: personality traits that would create synergy within a team, employees who are emotionally volatile, when to intervene
In your own words, what is legitimate power?
Arises from the culture of society by which power is delegated from higher established authorities to others
Pros and Cons of Organizational Politics
Pros - help attain promotion, sell a proposal, or gain personal visibility
Cons - self-serving, manipulative, and deceitful
What are the names of Kim Kardashian West's children?
North, Saint, Chicago, and Psalm
Levels of Conflict. Explain their differences by giving an example
Intrapersonal - Emerges from within an individual, as a result of competing roles taken
Interpersonal - Occurs when one’s self-concept is threatened
Intergroup - Arises as a result of different viewpoints, group loyalties, and poor communication
Trust Building. Give 3 examples of building trust and destroying trust in a group project
building trust - showing respect, being honest, demonstrating reliability
destroying trust - telling half-truths and lies, withholding needed information, threatening self image of others
Difference between Reward Power and Coercive Power
Reward power: Capacity to control and administer items valued by another
Coercive power: Capacity to punish another, or at least to create a perceived threat to do so
Give atleast 5 steps to increase influence in an organizational politics
Treat the other party as a potential ally
Identify your objectives
Learn about the other party
Inventory your resources to identify something of value to offer
Assess your relationship with the other person
Decide what to ask for and what to offer
Make the actual exchange, producing a gain for both parties
Accept victory graciously and avoid boasting
What is the name of the school that LeBron James attended during high school?
St. Vincent - St. Mary High School
Advantages and Disadvantages of Conflict. Give atlast 3 each and site an example for each.
Advantages -parties learn each other’s preferences and stimulates to find improved approaches, energizes creativity and promotes experimentation, brings hidden problems to the surface, individuals are more committed to the outcome after conflict resolution
Disadvantages - cooperation and teamwork detoriorate, fosters distrust, individuals experience
Stages in Assertive Behavior. Give a scenario where you can apply all the stages
Describe the behavior
Express your feelings
Empathize
Offer problem-solving alternative
Indicate consequence
Give an example/scenario of Expert Power
Expert power comes from knowledge and skill. Steve Jobs had expert power from his ability to know what customers want—even before they can articulate it. Others who have expert power in an organization include long-time employees, such as a steelworker who knows the temperature combinations and length of time to get the best yields.
Tactics to Gain Political Power. Explain Norm of Reciprocity, Self-monitors, and Impression Management in your own words and give a scenario for each.
Norm of Reciprocity - People in a continuing relationship feel a strong obligation to repay their social debts to each other
Self-monitors - People who are more effective at using organizational politics than others
Impression Management - Ability to protect and enhance their self-image while intentionally affecting another’s assessment of them
In Oscars 2020, which film won the Best Animated Feature?
Toy Story 4
Conflict Resolution Strategy. Explain and give an example for each.
Forcing (using power tactics) -personal goals over concern for the other party (Win-Lose)
Confronting (facing the conflict directly) - working towards a mutually satisfactory resolution (Win-Win)
Avoiding (physical or withdrawal) - low concern for either party’s outcomes (Lose-Lose)
Smoothing (accommodating the other’s interest)- concern for the other party at your expense (Lose-Win)
Give an example for each type of stroke.
Positive stroke
Negative Stroke
Mixed stroke
Conditional stroke
Unconditional Stroke
Define Information Power and give a scenario.
Information power is similar to expert power but differs in its source. Experts tend to have a vast amount of knowledge or skill, whereas information power is distinguished by access to specific information. For example, knowing price information gives a person information power during negotiations. Within organizations, a person’s social network can either isolate them from information power or serve to create it.
What are the commonly used Influence tactics? Give atleast 4 and explain these tactics.
Rational persuasion includes using facts, data, and logical arguments to try to convince others that your point of view is the best alternative.
Inspirational appeals seek to tap into our values, emotions, and beliefs to gain support for a request or course of action.
Consultation refers to the influence agent’s asking others for help in directly influencing or planning to influence another person or group.
Ingratiation refers to different forms of making others feel good about themselves. Ingratiation includes any form of flattery done either before or during the influence attempt.
Personal appeal refers to helping another person because you like them and they asked for your help.
Exchange refers to give-and-take in which someone does something for you, and you do something for them in return.
Coalition tactics refer to a group of individuals working together toward a common goal to influence others.
Pressure refers to exerting undue influence on someone to do what you want or else something undesirable will occur.
Legitimating tactics occur when the appeal is based on legitimate or position power. “By the power vested in me…”:
Give atleast 5 characters from Animal Crossing: New Horizons
Tom Nook, Timmy & Tommy, Isabelle, K.K. Slider, Blathers, Celeste, Wisp, Kicks, Harvey, Mable, Sable, Label, Mr. Resetti, Saharah, Gulliver, C.J., Flick, Daisy Mae, Lloid, Rodney, Buck, Cherry, Orville, Wilbur