Connect
Focus area for the service standard "Proactively acknowledge and greet the customer when they enter your zone"
Acknowledge and Greet
Engage Essential or Engage Hero behavior? Ask questions to find out more about the customer's passions or needs.
Essential - these behaviors are necessary to use with our customers to show that we are interested in their unique needs and are not just "selling"
Creator's Club
The amount of people that walk into our store and make a purchase is called what?
Conversion
How should you greet repeat customers?
By letting them know you remember them.
When recommending product, use this app to check product/size availability for the customer.
StockHERO
Which of these is NOT a hero behavior for INSPIRE: walk the customer from your zone to the cash desk, share your personal adidas passion, or make additional product recommendations.
Share your personal adidas passion - this is a hero behavior for Engage.
11
Fill in the blank: Read the customers communication style and ______ (this is the name of the focus area as well!) your style to match theirs.
Adapt
Technique used to recommend initial product based on the customer's needs using "which means" and "so that" bridging phrases.
FAB technique (Features, Advantages, Benefits)
Fill in the blanks: We inspire so every customer feels good about their visit and _____ _____ _____ _____ _____.
wants to come back again!
Name that technology! Offers stability for the midfoot or under the arch, allows the foot to adapt to the ground for a smooth landing and stable push off.
Torsion.
What are the 3 approaches we can use to start a conversation with a customer?
Product, Service, and Conversation
This technique is used to find more about your customer's needs/passions by using open to closed to leading questions.
Funneling technique
Offer advice on additional product, Deliver a seamless checkout, and Create lasting impressions.
The Germany soccer team won the World Cup with Adi Dassler as their equipment manager which became known as The Miracle of Bern. What year did this take place and what undefeated team did they beat?
1954, Hungary.