PMI
These are the five process groups used in our CSI-A model.
What is Initiation, Planning, Execution, Monitoring & Control, Closure
A measure that is used to quantify the amount of variation or dispersion of a set of data values
What is Sigma
The process of managing improvements to services and service assets, in order to align them with changing business needs
What is continual service improvement
The VP of our current organization
Who is Doug Chmura
This known CSI team member climbed the second highest peak in Colorado at the young age of 14
Who is Doug King
A group of related projects
What is a program
The stage which is the starting point where metrics are recorded to baseline the current performance level and constraints of the process to be worked upon
What is Measure
The cycle of Plan, Do, Check, & Act.
- Plan: Establish goals for improvement, define steps to close the gap, etc.
- Do: Develop and implement a project to close the gap.
- Check: Compare the results to the measures of success from Plan.
- Act: Determine if further work is necessary to close other gaps
What is the Deming Cycle
This is the acronym and for which it stands, for the global enterprise support organization
What is ISG
What is Infrastructure Solutions Group
This known CSI-A team member is related to the person on the Indian Head penny
Who is Carol Johnson
Time, Cost, Scope
What are three main constraints on any project
The stages associated the each letter in the acronym DMAIC
What is Define, Measure, Analyze, Improve and Control/Report
A metric that is used to help manage a process, service, or activity
What is a Key Performance Indicator
The new brand acronym and letter standing for the CSI-A PI
What is PA
What is Project Analyst
This known CSI-A person, to our knowledge, still holds the 50 yard dash record at his/her elementary school
Who is Cord Urton
Uncontrolled work added to a project by the customer without any adjustment for timeline or budget
Scope Creep
This stage uses a variety of tools, gains an understanding of the cause and effects interactivity within the system being looked at
Analyze
Something that is measured and report to help manage a process, service, or activity
What is a metric
The new brand acronym and letter standing for the CSI-A LOB SME
What is BA
What is Business Advocate
This known CSI-A team member was first chair trumpet in High School for SW region and can still play the high school fight song flawlessly
Who is Jason Yeargin
[A subset of scope creep]
When a team member adds elements to the project because they think it is a good idea
What is Gold Plating
This stage uses the information found in your analysis and develops possible solutions
What is Improve
A database or structured document used to record and manage improvement opportunities throughout their lifecycle
What is a CSI Register
Our customers achieve this with our partnership
What is the "CSI Advantage"
This known CSI-A team member was, and would likely rank higher today, 21 in his/her state in Tennis
Who is Cord Urton