Buyers Remorse
How many days after the first date of purchase to return the device
14
What are the 2 types of DOA
Pre sale and post sale
What needs to be reset when the customer picks up there repaired device?
The loaner device
Robots taking over the earth (western themed)
westworld
Tea with tapioca ball like substance suspended within
Bubble Tea
How many copies of the return invoice are to be printed
3, 1 for the customer, 1 for the store and 1 for the shipment to 960
can we doa exchange from another banner (wave or tbooth)
No way
How many days do we hold member repair devices before reporting to head office?
90 days
plane crashed on an island with no hope of return
Lost
All american sandwich
Burger
When shipping to 960 how many days can a buyers remorse be in our safe for (maximum)
5
How many times a week do DOAS need to be processed?
At the very least 1 time a week but we strive to get them done as soon as possible
what do the members get back before shipping there device out for service?
accessories and SIM card
science teacher becomes meth kingpin
Breaking Bad
Warm liquid with seaweed
Ramen
What are the three most important things to check before performing buyers remorse
Physical damage, liquid damage, imei
What is needed to process a doa?
original invoice along with device, boxes and accessories from the box
What needs to be filled out And signed with the customer?
Service checklist And Device condition report
Medievel themed show with dragons
Game of Thrones
Technical term for red sauce used in spaghetti And pizza
Marinara
how many documents need to be sent with the buyers remorse device?
3. Sale, return invoice and return checklist
What needs to be done before the customer leaves the store?
Factory reset and all logins deleted off device
What day do emails that came from service Center need to be replied by?
The day they arrive to avoid store getting charged $5
Gotta catch em all
Pokemon
koala favorite snack
eucalyptus