Universal Account Matrix
This tab is used for looking up legacy ID's.
What is the "WEX Accepting Merchants" or WAM tab?
These are measurement units used by ESSO for fuel.
What are liters?
This is another name for Siebel related accounts.
What is WOLNP or Millenium? (one of these is fine)
This document helps me to order an new card.
What document is Ordering a New Card - OFFIS?
This alert helps me to verify caller by having a link to the account security document.
What is Service Alert 371?
This tab helps me to see if I can assist a driver that is stranded and has an qualifying account.
What is the No Driver Stranded tab?
This is who we can email issues with PAD setups.
Who is Martin Lescault?
This document shows us how to create a new asset card.
What document is Ordering New Asset Cards - Siebel ?
This document helps me to change a card from terminated to active on an account.
What is Reactivating a Terminated Card - OFFIS?
This document helps me to close and log a case for Salesforce.
What is document CS - Log/Close a Case in Salesforce?
This is the number for NAC/Roadside Default.
What is 866-329-3471 ?
This cycle for ESSO allows for Direct Debit.
What is any cycle for Esso?
This document helps us change the card from one profile to another already existing profile.
What document is Changing Auth Profiles in Siebel ?
This documents helps me to terminate an account.
What document is OFFIS Hotswaps?
This is the starting dollar point at which a finance charge credit request must be sent to a team lead.
What is 1000.00?
This is their zip: 22202.
What zip does GSA and DHS use?
These are the two options or ways that an ESSO account might be billed, and is important to know for Report Manager.
What is Customer Billed or Fleet Billed?
When prompted to add a VIN number, this document will help you.
What is the document NAF-Adding the VIN # in Siebel?
This document helps me to leave notes in OFFIS.
What document is Inserting Comments - OFFIS?
This is the extension for Esso pay by phone.
What is a nonexistent extension?
These are the Category and Transaction type for Ramp Fees.
What is "Parts and Service" and Aviation?
This is the code used when an Esso card is lost.
What is 4?
This document helps me to check whether or not a card has roadside assigned to it.
What document is Roadside Assistance Verification - Siebel?
This document will help me to order a list of Driver profiles and list of cards for a caller, if they would like a list.
What document is Ordering General Profile - OFFIS?
This url is where we can mimic a Siebel account for our Flex Fleet cards.
What is www.wexflexonline.com?