INCIDENT TELLERS
BRANCH STAFF
LOBBY COORDINATOR
MANAGER ON DUTY
100

PRESERVE EVIDENCE (NOTE). LEAVE IT AT YOUR STATION OR DROP IT ON THE _____

WHAT IS THE FLOOR
100

ENSURE ALARM WAS ______ AND 911 CALLED FROM A RBFCU LANDLINE 

WHAT IS ACTIVATED

100

ENSURE GUARD WAS NOTIFIED, IF GUARD NOT AVAILABLE, __ THE ___ !!

WHAT IS LOCK THE DOOR

100

CONFIRM ALARM IS ACTIVATED AND ALL DOORS ARE ___

WHAT IS LOCKED

200

GO TO AN OFFICE/BREAK ROOM WITH ANOTHER TO FILL OUT THE ____ 

WHAT IS THE ROBBERY WITNESS FORM

200

ENSURE ALL BRANCH DOORS ARE ___

WHAT IS LOCKED

200

AS IT APPLIES, ASK MEMBERS TO COMPLETE THE ___

WHAT IS THE ROBBERY WITNESS FORM

200

CONFIRM THAT 911 WAS CALLED FROM AN RBFCU ___

WHAT IS A LANDLINE

300

THE PHONE WE USE TO CALL 911 AFTER THE INCIDENT. 

WHAT IS THE LANDLINE

300

PLEASE FILL OUT THE ____

WHAT IS ROBBERY WITNESS FORM

300

ADVISE ALL MEMBERS IN THE LOBBY OF THE SITUATION. ASK THEM TO MOVE AWAY FROM THE CRIME SCENE. ASK THAT THEY DO NOT ___ THE ROBBERY UNTIL LAW ENFORCEMENT ARRIVES

WHAT IS DISCUSS 

300

CONFIRM EVIDENCE AND CRIME SCENE ARE PROTECTED, AND THAT ONE EMPLOYEE IS WITH THE ___

INCIDENT TELLER

400

ACTIVATE ALARM WHEN SAFE TO DO SO, AND SAY LOUD ENOUGH FOR EVERYONE TO HEAR "___________________"

WHAT IS "I'VE BEEN ROBBED, LOCK THE DOORS!"
400

ENSURE ONE EMPLOYEE STAY WITH THE ____

INCIDENT TELLER

400

IDENTIFY THEN SAFEGUARD THE ___ ____ & ____

WHAT IS THE CRIME SCENE AND EVIDENCE  

400
NOTIFY THE RBFCU SAFETY AND SECURITY DEPARTMENT AT EXT. _____  

WHAT EXTENSION 74589

500

LOCK YOUR CASH DRAWER AND GIVE THE KEY TO A __

WHAT IS A SUPERVISOR  

500

ENSURE GUARD, LOBBY COORDINATOR, AND ___ HAVE BEEN NOTIFIED 

WHAT IS THE MANAGER 

500

THE INFORMATION WE ASK FROM A MEMBER IF THEY ARE ABSOLUTELY INSISTENT ON LEAVING BEFORE LAW ENFORCEMENT ARRIVES

WHAT IS THEIR NAME, PHONE #, AND ACCOUNT #

500

CONFIRM MEMBERS IN BRANCH WERE GIVEN INSTRUCTIONS. PROVIDE LEAD LAW ENFORCEMENT WITH DOWNLOADED ___ FROM ___ 

WHAT IS DOWNLOADED VIDEO FROM DVR