VBID
Product
EOC
Codes
Systems
100

Name two conditions a person must have to be enrolled in VBID

what is CHF, COPD or Diabetes

100

If a member wants to swtich plans to a PPO to an HMO what do we do ?

what is transfer to sales

100

to search someone's dental benefits what would you type in the EOC

What is DEntal?

100

if a member calls in about a prescription we would use this code at the end of the cut

what is mcr002
100

You come here to find out if a provider is in network

what is the upmc health plan website?

200

if a member is questioning a specific questions regarding their personal health review what do we do

what is send a worklist item over to case management?

200

if someone has pacenet they are getting assistance with ______

what are prescriptions

200

to search for cataract surgery we look under

What is outpatient surgery?

200

If someone is asking about vision we use this code

what is bna390?

200

if someone is questioning an EOB we go here

what is the eob reprint tool?

300

the code we use to document VBID inquires is what

what is SYH?

300

how long do members have to file a good cause reinstatement?

what is 60 days

300

We can use the EOC to see a members copay for a medication

What is false

300

If a member calls in and is questioning  their premium we use this code

IVB011

300

To see what type of credit card the member has on file for autopay we would check here?

what is aci?

400

The member wants to enroll in VBID without having the subgroup or rider what do they do?

They cannot do this

400

when do vision reimbursement checks go out

what is the 15th and last day of the month?

400

to find out a cost of a diagnostic mammogram what do we search?

what is basic imaging?

400

we use this code to document if a member is asking a price of a drug?

what is bna 221

400

To make a one time payment in aci we click

What is payment entry?

500

To tell if someone is eligible we would check their ______ and _______

what are subgroups and riders

500

Where do we go to reprint the members eob for scripts?

what is ESD

500

what do we search to find out the cost of an MRI is the eoc

what is advanced imaging?

500

This code indicates we transferred the code to resources for life

xfr142

500

if there is an error on someones account with their autopay we would click this tab in ACI?

what is manage accounts