VBID
Name two conditions a person must have to be enrolled in VBID
what is CHF, COPD or Diabetes
If a member wants to swtich plans to a PPO to an HMO what do we do ?
what is transfer to sales
to search someone's dental benefits what would you type in the EOC
What is DEntal?
if a member calls in about a prescription we would use this code at the end of the cut
You come here to find out if a provider is in network
what is the upmc health plan website?
if a member is questioning a specific questions regarding their personal health review what do we do
what is send a worklist item over to case management?
if someone has pacenet they are getting assistance with ______
what are prescriptions
to search for cataract surgery we look under
What is outpatient surgery?
If someone is asking about vision we use this code
what is bna390?
if someone is questioning an EOB we go here
what is the eob reprint tool?
the code we use to document VBID inquires is what
what is SYH?
how long do members have to file a good cause reinstatement?
what is 60 days
We can use the EOC to see a members copay for a medication
What is false
If a member calls in and is questioning their premium we use this code
IVB011
To see what type of credit card the member has on file for autopay we would check here?
what is aci?
The member wants to enroll in VBID without having the subgroup or rider what do they do?
They cannot do this
when do vision reimbursement checks go out
what is the 15th and last day of the month?
to find out a cost of a diagnostic mammogram what do we search?
what is basic imaging?
we use this code to document if a member is asking a price of a drug?
what is bna 221
To make a one time payment in aci we click
What is payment entry?
To tell if someone is eligible we would check their ______ and _______
what are subgroups and riders
Where do we go to reprint the members eob for scripts?
what is ESD
what do we search to find out the cost of an MRI is the eoc
what is advanced imaging?
This code indicates we transferred the code to resources for life
xfr142
if there is an error on someones account with their autopay we would click this tab in ACI?
what is manage accounts