World of CX
This acronym refers to the technology which aims to support and improve the customer experience through the consumption, collection, and analysis of data from the combined sources.
What is Systems Of Insights?
This is our current NPS score.
What is 31?
On November 12, 2019, Verizon began offering existing 4G LTE and 5G unlimited wireless customers a free 12-month subscription to this service, which includes high-quality and commercial-free viewing, up to four concurrent streams, downloads for offline viewing.
What is Disney+?
Percentage of retails stores Verizon closed down in response to COVID-19 to secure the safety of our employees and customers.
What is 70%?
This singer performed on a recent PayitForward live event, who has won over 15 Grammy Awards across their career.
Who is Alicia Keys?
This is what LBGUPS stands for.
What is earn, Learn, Buy, Get, Use, Pay, Service?
The equation used to calculate NPS.
What is Net Promoters - Net Detractors x 100?
This feature involves ISPU customers presenting a QR code for reps to scan for authentication instead of handling physical driver’s licenses.
What is Verizon Pass?
In support with “Keep Americans Connected Pledge”, Verizon added this service for wireless consumer and small business customers to be automatically applied with no customer action necessary.
What is 15GB of Free High-Speed Data?
By what year has Verizon pledged to be carbon neutral.
What is 2035?
A visualization of the process that a person goes through in order to accomplish a goal.
What is user journey mapping?
This is the NPS of our Metered Customers which increased significantly, by 6+ points this quarter.
What is 26?
Customers can also opt-in for this feature that prevents their phone number from being ported out to another carrier.
What is number transfer lock (aka port freeze)?
The process where our technicians can install FiOS service for our customers without having to enter their home is called.
What is Fios in a Box?
He is an Indian-born American author and a new age, self-help guru who was invited to present on a recent Daily Up to Speed w/ Guru.
Who is Deepak Chopra?
The practice of designing products, processes, services, events, omnichannel journeys, and environments with a focus placed on the quality of the user experience.
What is Experience Design?
Name one of the 2 sub journeys which saw the most increase in NPS this quarter.
What is Buy a Phone and Connected Device / Use Network?
On April 16, 2020, we announced that we would be offering a special pricing offer for active-duty military, veterans, and first responders that would also be extended to these additional groups.
Who are teachers and nurses?
Verizon has partnered with this organization to donate thousands of chargers as part of the cross-carrier COVID-19 relief effort.
What is iHeart?
These are the 2 words used to comprise our company's name.
What are Veritas and Horizon?
The general timeframe to implement a design iteration.
What is a 2-week sprint?
Over the past two years, our NPS growth has superseded that of our competition, outpacing T-Mobile and AT&T X times.
What is x2 and 3x?
This is commonly acronymed "VIKI", and is used to represent AI-based hybrid bot, which provides Verizon store agents with a conversational experience to improve operational efficiency, by providing insights and intelligence-driven business solutions at lightning speed and engages Verizon store agents like never before.
What is Verizon Intelligent Knowledge Interface?
Verizon partnered with NYTimes to offer free access to NYTimes.com to what group of 14 million people.
Who are highschool students?
Total consolidated operating revenues in first-quarter 2020 was over how many billions.
What is 31 billion?