Mastercard /VISA UT Process
This software generates the SecurID for Mastercard.
What is RSA SecurID?
The other term for second chargeback in VISA.
What is Pre-Arb?
The default compelling evidence that should be included and matched to our files across all merchants.
A report in Mastercard to ensure that he card will no longer be used fraudulently.
What is Debit Safe Reporting?
The number of "Days to Act" before closing a ROL case for No Re-presentment / No Merchant response
Is it -1 day?
This should be the status of UT merchandise delivery to be considered for denial.
Is it Delivered or Received?
The document the needs to be attached in chargeback questionnaire for international UT transactions.
This is what you click under the "Details" column to view and download the re-presentment in VISA.
Is it "Others"?
The two ch information that should match the merchant docs for UT online transaction.
Is it Full name and Email Address?
The default device type selected in Debit Safe reporting in Mastercard.
What is A - Chip with PIN and magnetic stripe
The case resolution status for Pre-Arb Timeframe Expired.
Is it Closed-Resolved?
Scenarios or Event status in VISA that means funds were recovered from merchant (multiple answers)
Is it when Acquirer Accepted Liability, Pre-Arb Timeframe Expired, no merchant response by -1 day to act after Pre-arb was declined by Issuer?
The Pre-arbitration workflow
Is it after Issuer initiated a pre-arbitration, we wait for the result which is either Pre-Arb Accepted/Pre-arb Response TF (close claim as approved) or Merchant Initiated Arbitration where we wait for VISA ruling - we deny the claim if in favor of merchant and approve claim if in favor of cardholder?
Agent's action once re-presentment is received.
Is it to review the re-presentment within 30 days and to file pre-arbitration if necessary?
Sample response to Pre-arb question "Why are you not accepting liability?"
Is it "Evidence provided is not compelling. (should state which information mismatched and were not provided). There is not enough proof that the Cardholder participated in the. Transaction, received goods or services, or otherwise benefited from the Transaction. We are continuing the dispute."