iPhone Cases
What two popular materials are our cases made of?
Silicone & Leather
What popular materials are our iPad cases made of?
Silicone & Leather
Is AppleCare+ offered for bands?
No.
Does Apple sell 3rd party gaming controllers in store?
Yes.
Beats Lineup, which models do we carry?
Beats Studios
Beats Solo
Beats Pro
Beats X
Beats EP
PowerBeats
How much is a silicone case and a leather case?
Silicone $39
Leather $49
What different types of cases do we have?
Smart Folio, Folio, & Magic Keyboard Case
What different band materials do we offer in store?
Silicone
Leather
Stainless Steel
Nylon
Name a brand that sells AirPod Cases?
Incase.
Catalyst.
Native Union.
When are beats given for free? How are you eligible?
Beats are given for free as an add-on when purchasing a Mac. This is only offered as a back to school promotion when Apple announces it. You are eligible if you are in higher education with proof of enrollment.
Do we sell Silicone cases for the XR?
No.
How much are the smart folio for iPad Pro 12.7?
$99.
Can you buy Hermes watch in store?
Yes, but only in flagship stores.
What different wattages do we have in our wireless chargers?
7.5 & 5.
If a customer's beats needs to be repaired, do you recommend that they ix it in store?
No, the easiest way to receive support for beats is to contact Apple Support. We do not fix beats headphones in store.
What 3rd party iPhone cases do we sell?
Tech 21 & OtterBox
Are Older iPad generation cases still sold in store?
Not for all, but it is best if you recommend the Apple Store App or Apple.com to buy online.
What color does the ribbed leather bands come in?
Brown
Green
Yellow
Black
Does apple sell mugs?
Yes, a smart mug that keeps your beverage warm or hot.
Is AppleCare+ offered for Beats products?
Yes.
If a customer comes in to replace his/her case, what steps do we take to replace it?
A Genius Bar appointment is required, technician will inspect damages and can only replace it if only wear and tear exists.
What is our newest and greatest iPad case?
All new magic keyboard with a cantilever design.
When a customer buys a customized Series 5, is the customer able to return or exchange the band?
The customer is able to exchange the band before the return date.
What cable is required to charge our newest iPad Pro?
USB-C.
What are the differences between Beats, and AirPods?
AirPods only come in one style which is in ear.