Definitions
What does it mean to leave a good first impression?
The opinion people form of you within the first few minutes of meeting you.
What is an appropriate greeting for your mom?
Hugs, kiss on the cheek, high five, etc.
Your boss tells you you've been filling the ketchup bottles too full and suggests you cut back a little. This is an example of __________criticisim
Positive
T/F? When using small talk, you are trying to have a deep, engaging conversation with the other person.
fALSE! Small talk is a short conversation about unimportant matters.
How can you tell if someone is listening to you? What does their body language look like?
A good listener will look you in the eye, nod there head occasionally,lean toward you and sit/stand facing you.
What is criticism?
When someone tells you you're doing something wrong
What is an appropriate topic for small talk?
weather, sports, hows' the day going etc.
Sometimes the things you would share with a friend would be pretty awkward to share with ______________
Your boss, any authority figures
A short "hello" and a wave is a good way to greet the mail carrier.
TRUE!
How can you tell when someone is not listening to you? What does thier body lauguage look like?
If a person is not listening to you, they may look over their shoulder, cut you off in the middle of what you're saying and/or seem to be preoccupied with something else.
What does being "too personal" mean?
Being too personal means telling others very personal things about yourself that may make them feel awkward and uncomfortable.
What is an appropriate way to end a conversation?
- "Ok, nice talking to you."
- "Anyway, it was good seeing you, I'll let you get back to what you're doing."
- "I gotta run, i'll catch you later!"
-Etc.
When having a conversation, one person is talking while the other __________.
Listens!
During a crowded meeting at work is a good time to discuss your personal health issues.
False.
Which of the following is not something a good listener would do?
a. Nod their head occasionally
b. Play on their phone while talking
c. Lean towards the person talking
b. Play on their phone while talking
What does it mean to be a good "team player" ?
Working well with others to accomplish a goal. Working together. Getting along, not fighting etc.
Which group of people should you NOT give hugs to? Friends, Strangers or Family members
Strangers
Social Boundaries refer to a set of ________ that all people in society should follow.
Rules
You want to ask your sister a question about a tv show you just saw. When you find her, she is on a virtual meeting on her computer with her co-workers. This is not a good time to ask her a question.
TRUE!
You're walking your dog in your neighborhood, what sounds might you hear that would alert you to a dangerous situation?
Car horns, Dogs barking aggressively, people yelling, noisy traffic etc.
What is meant by the term "body language"
non-verbal communication, showing what you are saying using gestures, facial expressions and posture
What are some examples of in-appropriate things to discuss with people online?
personal information like addresses, account numbers, passwords, information on family members etc.
We will all experience conflicts in our lives, it's how we _________ the conflict that determines if the situation turns out positive or negative.
deal with or handle
In order to be a good team member, a person must be disrespectful to others, unreliable and like to work by themselves.
FALSE!
What can happen if you do not listen very well to something someone is telling you?
Mistakes can happen, time can be wasted, people can become unhappy and/or injured