Xfinity TV
Using a Wireless Streaming Box, you can watch Netflix, Amazon Prime Video, thousands of free movies, shows and more – without switching apps or inputs when subscribed to this service.
Xfinity Flex
It is a personalized WiFi experience that provides a simple digital dashboard for customers to manage their in-home WiFi network. Customers can set up their home WiFi network, find their password, view connected devices, troubleshoot issues, set parental controls, and even pause WiFi access on their home network during dinner or bedtime.
Xfinity xFi
It is a process of transferring a phone number to a different service provider.
Porting
Cathy is activating an xFi Advanced Wireless Gateway. She connected modem and device is now online however every time that she opens a website, it is always routing her to a website that says “Welcome to Xfinity”. What is causing the issue?
The device is still on captive portal and the customer needs to customize their WIFI credential.
It delivers instant access to thousands of hit movies, the latest episodes of the top 100 shows, and loads of kids' programming included with Xfinity TV service at no additional cost.
Xfinity On Demand
A small, wireless WiFi extenders that help blanket virtually any home with great WiFi coverage even in hard-to-reach areas.
xFi Pods
A combination of a DOCSIS cable modem and an analog telephone adapter.
EMTA
The customer just got a cable box from the local office but the moment that he connected the box 5 mins ago, it is not turning on. Upon checking the account, you found out that they have a Scientific Atlanta HD DCT box. How will you resolve the issue?
Educate the customer of the pre-download timeframe of the box that takes 20-30 mins and provide them SSO to activate the box.
This app let the customers watch live TV, plus thousands of shows and movies with Xfinity On Demand anywhere, on any device, any time they like.
Xfinity Stream App
A configuration file that determines the service/speed offered by the modem.
Bootfile
Get two other people on the line for convenient conferences. You can share good news or plan an outing with more than one friend or family member at a time.
Three Way Calling
Jun just recently swapped their EMTA to a Wireless Gateway and now is calling because of a no dial tone issue. What’s the possible cause of this issue?
The phone number is not yet registered to the new device.
Scenario: "I tried to use the remote. The guide and Xfinity buttons did nothing. Nor did the channel up/down or number buttons. I could tell the channel wasn't changing because of the audio. The power button did turn off the X1 box but turning it back on just went back to the black screen with the Xfinity logo. I finally unplugged the box and plugged it back in, which takes a while to reconnect before it is usable again. A few minutes later, the screen went black again. I had to unplug and re‐plug it and wait a while again." What ITG should be used in this concern?
No Picture
A technology allowing computers, smartphones, or other devices to connect to the Internet or communicate with one another wirelessly within a particular area.
WiFi
App that extends features of Xfinity Internet and Xfinity Voice to Android and Apple mobile devices. The app allows users access to Comcast.net email, Visual Voicemail, Call Forwarding, Caller ID, and Voice Calling.
Xfinity Connect App
The customer just got a new TV is complaining that volume isn’t working with their Xfinity remote however they can still change the channel. What might be causing the issue?
The remote is not yet programmed to the TV.
Customer recently activated her cable box but the remote is not working with the TV. What ITG are you going to use?
Video and Remote Activation ITG.
Which band has a wider radius/coverage?
2.4GHZ
It automatically rejects calls from numbers with Caller ID blocked. Callers who block the display of their name and number will hear an automated recording that you're not accepting blocked calls
Anonymous Call Rejection
Robert a Comcast Representative is already on an hour call because of the internet issue that his customer is currently having, Anne was having difficulties in changing the Wi-Fi name and password of her own modem. What should Robert do to help Anne?
Educate Anne that since it is her owned equipment Comcast SSOs will not going to work in changing the Wi-Fi Name and Password and she needs to contact its manufacturer.