Plans
On the 2.0 Mix/Match Unlimited Plans, which two plans include Apple Music for 6 months?
Do More and Start
May 21st - July 20th 2020
What tool is used if the customer needs information on International rates and plans.
International Wizard
What option do we click on for Online Training? (OLTs)
Learning Portal
What are the 3 planks of Customer Obsession?
Own
Engage
Personalize
On a New Verizon Plan (ex. S, M, L), what is the NumberShare monthly access cost for a connected device with voice. **Think Apple watch, not in standalone mode.
$10
What two insurance products make up Total Equipment Coverage (TEC)?
Asurion Wireless Phone Protection (WPP)
Verizon Extended Warranty (EW)
What tool is used to determine an phone number's eligibility to port into Verizon Wireless.
LNP Tool
How many times per month can you use flex time?
3 times
When solving for the present, what does it mean to uncover? Can you provide an example?
Get to know the customer and ask clarifying questions to uncover their needs.
Ex. Tell me more about how you use your device.
Which plan comes with unlimited talk and text, plus 500 MB of data for only $30 per month. **For an additional $20 per month you can also get 4GB of data and mobile hotspot.
What is the cost for TMP-Multi Device
$50 Per Account
This tool is used to research misapplied payments and refunds.
Payment Hub Tool
How long do customer's have to use Device Dollars?
2 years from the time accrued.
What are a few ways to add value to a customer's experience?
Plan Step Ups
Education
Smart Links
What plans are part of The new Verizon Plan group?
S, M, L, XL & XXL
What are the 5 Key Terms that every representative must disclose prior to enrolling customers in TMP, TMP Multi-Device, TEC, WPP or EW?
Premium
Deductible
Claim Limits
Replacement Equipment
Cancellation Policy
This tool is used to assist with customer specific offers as it relates do disconnects or loyalty offers.
Compass
Who is your NEE Director?
Greg Lindsay
What are the 3 planks for Build the Future?
Anticipate
Add Value
Inspire
What 7 plans are part of Mix/Match 2.0 Unlimited?
Get More, Do More, Play More, Start, Just Kids, Connected Devices, and Connected Car
What are the 5 aspects of VZ Protect?
Fast Repairs or Replacements
Security and Privacy
Digital Secure Safe Wi-Fi
Identity Theft Protection
Call Filter Plus
What tool provides an estimate representation of data usage?
Data Utilization Tool
What tool is used to send an Email on Demand?
What are the 4 areas of the Enhance Model?
Explore the Past
Solve the Present
Build the Future
Customer Obsession