Using RA
This is the RA Article that you will use to authenticate a lienholder
What is "Processing Lienholder/Mortgagee Requests?"
A dealership/Rental company call in to verify a customers policy. They advise that they have the customers permission. This is the information that they are required to provide you with before you proceed.
What is Customers Name, Customers Address and Customers Policy Number?
A dealership calls in to add a vehicle after authentication of customer. You send the POI/Service Request. They disconnect. This is what you are able to do for that dealership.
What is "You may only re-send exactly the same document via the same delivery method to the same name and fax number/email as in the previous note/request?"
This is the RA Article that you will use to determine what you can provide to a caller that cannot Authenticate.
What is "Requests that Do Not Require Authentication or Verification?"
A third party calls in to Verify Coverage for No Pay No Play. This is what you will do.
What is follow the RA Article "Requests that Do Not Require Authentication/Verification?"
A police officer calls in to verify coverage on a customers that they currently have pulled over. After you have gathered the correct information from the officer, this is the way in which you will respond to the officers coverage questions.
What is Yes/No answers only?
This is the RA Article that you will use when a non Allstate Customer is getting emails that are intended to go to an Allstate customer.
What is "I'm receiving emails intended for an Allstate customer?"
A Mortgagee calls in to update a customers policy (Non Premium Impacting.) This is what you will be required to gather for authentication.
What is
A 3rd party calls in for Death of Named Insured. They are the designated representative and listed as a policy interested party. This is the list of what you can provide to them.
What is