Assessments
Is there a single phone number that phone assessment calls come from?
The number is variable / It's variable
If a job seeker writes in saying that they want to unsubscribe to all emails that they get from Indeed or they just wrote "I want to unsubscribe" What is the correct drop-down?
Job Alerts - Others
_____ is used to search for and report job listings to SQUAL.
This service is no longer automatically free for Job Seekers. They will be required to pay $16 for a personalized resume review.
TRUE or FALSE: Regardless of score, the employer will see the results from the most recent Assessment they took. The JS cannot choose which Assessment score to send the employer.
Do we send 2nd Welcome Email to New Accounts?
TRUE or FALSE: We cannot re-open JIRA tickets if additional clarification is required.
What is the correct drop-down for Resume Block concerns?
TRUE or FALSE: When a Job Seeker's application is auto-rejected, the Assessment emails will not be sent to the Job Seeker.
True or False? The push notifications lets the job seeker know an employer has viewed their application. These notifications are available to all platforms (desktop, mobile and tablet)
This is a push notification to let the job seeker know an employer has viewed their application. These notifications are only for mobile platforms.
Reference: https://jssinternal.zendesk.com/hc/en-us/articles/360039712412-About-Job-Seeker-Engagement-Emails
In Waldo, only use this drop down if it is absolutely necessary to remove other countries from your search results.
The No-cation! box
Reference: https://wiki.indeed.com/display/VRS/Waldo
TRUE or FALLS
If the CS team used the PUBLIC reply, we should change the email at the top and then answer the concern.
Explain process
If the CS team used the PUBLIC reply, we need to CREATE a new ZD ticket to address the JS concern. Please leave an internal note for the NEW ZD ticket where concern was addressed.
Reference: https://docs.google.com/spreadsheets/d/1I9FHbhC1osen7mzrskKKmTvrsRNUYcWI7OheyTEHKwI/edit?ts=5e75b96d#gid=309544125
When JS received assessment that has a different company name, this normally happens when the employer is a part of a ___ ____
This page cannot be accessed or viewed by us (team mates) even when we have logged in via AdCentral.
Notifications Page
Reference: https://jssinternal.zendesk.com/hc/en-us/articles/360039589252-About-the-Notifications-page-
Should we report jobs that we consider fraudulent even if the JS doesn't ask for it?
What is the Indeed Resume URL made of? or composed of?
The unique URL is a combination of the user's first name, last initial + a 6-digit random hash (numbers and letters)
Reference: https://jssinternal.zendesk.com/hc/en-us/articles/360044773292-About-Indeed-Resume-share-link-URL
When did the problem created for "JS receives an email with a reminder to take the assessment, even though they have already taken the assessment.
Answer: January 16, 2020
Reference: https://indeed.zendesk.com/agent/tickets/5221476 https://jssinternal.zendesk.com/hc/en-us/articles/360033634511-Problem-tickets-index
The ___________ aren't emails or Inbox messages. They're Next Steps cards. This means that they can't be canceled and job seekers can't opt-out.
Job Discovery Notifications
Who is Darren Brooks?
> Reported Indeed recruiter /
>Someone else pretending as recruiter from Indeed
>Reported name as someone pretending to be a recruiter
Reference: https://jssinternal.zendesk.com/hc/en-us/articles/360033634511-Problem-tickets-index https://indeed.zendesk.com/agent/tickets/4948529
If a job seeker is writing in stating they are not receiving password reset emails, what is the first step to troubleshoot this issue?
Make sure the JS’ ‘User Spam Level’ in NTFS is set to ‘Solicited’ or 'Unsolicited', then manually resend the password reset email to the JS and send the ‘Password reset link sent’ macro.
Reference: https://jssinternal.zendesk.com/hc/en-us/articles/360045052271-Issue-JS-Not-Receiving-Password-Reset-Emails