Back of the House
How many months of paperwork are stored on site?
4 months (Current month plus 3 previous months)
What does CPNI stand for and what are examples of CPNI?
Customer Proprietary Network Information
CPNI is data that relates the customer’s name or MSISDN to the use of telecommunication services, such as numbers called, duration, date/time of calls, call type, city and country called or texted, cost of call, and number of calls. CPNI also includes other information on customers’ accounts, like rate plan, features, account charges, and balance.
What is the 10x10 rule?
Doors are unlocked 10 minutes prior to opening and locked 10 minutes after closing.
What is the maximum number of devices allowed in a Ship It Right box?
12
To be Ops Ready Audit compliant, MyMerch should be at ______%
90%
What is the proper set up for the Daily Paperwork Folder?
DTS Receipt and Bag tag on left side. Opening and closing till receipts and change fund receipts on the right side.
What does PII stand for and what are some examples of PII?
Personal Identifiable Information
PII can be used to identify, contact, or locate a person. It includes: a person’s first and last name, social security number, financial account, state ID number, credit or debit card number plus the security code or PIN or password that permits access to a financial account.
Who is NOT required to sign the Vendor/Visitor log?
Armored transport vendors and UPS drivers are not required to fill out the Vendor and Visitor sign in form.
How often are device returns processed?
What is the threshold to stay out of High Shrink?
+/- $1,000
How often are the REMOs updated and maintained?
Weekly
When should you use the Fraud Fighter pen? (MUST give all 3 scenarios to receive credit for this answer)
Verifying Photo ID
All $20, $50, and $100 bills
Credit cards and debit cards when not verified with PIN or chip reader
What scenario is it acceptable to take a picture of a Military ID?
NEVER! Military ID is accepted, but it's illegal to copy or capture by Federal law.
How often are SIM cards counted?
SIM Cards are counted twice a month on their required scheduled count dates – this includes on a Full PI Count and on a separate SIM Card Count
What is the minimum passing score for a Store Audit?
80%
What actions triggers a shipment to be auto-received?
If the shipment was not checked in within 24 hours of delivery.
Your customer is trading in a device with a crack in the back glass. This crack wasn't detected by yourself or the leader. What is the charge back amount for this device?
$0
If phones have a form of damage that isn't in the check (such as cracked rear camera lens or back of device, including glass):
What is required on all Post Void transactions?
What devices do not receive Restocking Fee stickers?
iOS devices
How soon after a new store opens can it be audited?
New stores can be audited after 90 days.
If a Demo Device is damaged, what tool is used to request a replacement?
TIMO is used to convert A-Stock to Demo.
What do we do with the demo if the A-Stock device is out of stock?
If a device is out of stock, keep demo on display and feature the “free 2-day shipping” price card slider
What is Regulated waste?
Where are Operational Supplies ordered from?
Procurement OnDemand
What does PCI Testing do?
The following items are identified and inspected: