Why
What is the deducible for each product?
$0
What covers the line that brings the clean water into the home?
Exterior Water Service Line (WSL)
Where can you have your phone while at work?
Breakroom, outside
What does the water service line cover?
What is today's spirit week theme?
DialAmerica pride and wear your dial gear
When a contractor comes out for a repair, what is the service fee you owe them?
$0
What product covers the plumbing pipes inside of your home?
Interior Plumbing and Drainage (IPD)
What type of language should be used on the sales floor?
Professional, non-offensive, no swearing
What does the gas line plan cover?
interior/exterior gas lines
breaks/leaks from normal wear and tear
What types of food are allowed at your desk?
Snacks
If you need a repair, who do you call?
Call homeserve and they will send out a local licensed technician
What covers your furnace inside of your home?
When leaving your station you should always?
Lock your screen no matter what may be on it
What does the cooling system cover?
air conditioners
limit controls/refrigerant/filter dryer/condensate pumps if there is an issue from normal wear and tear
What types of things are not allowed at your desk?
Phone, pens, bags, coats, other personal belongings
How long is the repair guaranteed for?
1 year
What plan covers the outlets inside of the home?
Interior Electrical Line (IE)
5% or 3 min per hour
What does the interior electrical line plan cover?
Where was Homeserve founded?
UK
What is Homeserve's average customer satisfaction rating on a scale of 1-5?
4.8
What plan covers the weather head and service entrance conductor?
Exterior Electrical Line (EE)
When a customer requests to not be recorded, what should you do.
Acknowledge the request, ask to place them on hold, get a supervisor to listen to the rest of the call.
What does the exterior electrical line plan cover?
over head or underground electrical lines/service entrance conductor/weather-head outside the home
Where in teams can you type a question you might have?
General channel