Woah...this is EPIC!
This indicates a special status on a hospital chart, most often labeled as "DNA".
What is "Do Not Announce?"
This AD group is granted freely when someone needs access to our EHR program.
What is a_XD_Hyperspace_PRD?
When someone needs to print pay stubs and is not authorized for 2FA, this URL address is what they need to navigate to on google chrome.
What is inforp.mycmc.com?
ED Blue Zone is located at which facility?
What is the TCC?
VSMT and SYMC are prefixes for this type of identification.
What is a Credential ID?
This status prevents providers from seeing patient information.
What is Epic (VOTO) Restriction?
Citrix Receiver is the version that is installed on which operating system(s)?
What are Windows 7 workstations?
MyChart is supported by this method.
What is email / mychart@communitymedical.org?
What is the Sequoia facility?
This is when we are allowed to modify @cmcinet.org VIP Manager profiles for Providers in an emergency situation.
What is never?
MRN, Patient Name, CSN are required for this type of Epic call.
What is every Epic call?
Citrix is not auto-logging into the client on a workstation. What are the shared PC credentials we would use to log it in?
What is the computer hostname for username and Netpr0cmc for password?
Moving a computer, keyboard, and mouse is assigned to this team.
What is the SAT team?
The CSTCC facility is know as this in HEAT
What is FCONV?
This report allows you to run it within VIP manager and will give a detailed list of login attempts for the targeted username.
What is the transaction report?
This team is paged for support when patient vitals are not crossing over for multiple patients, and multiple floors/departments/facilities.
What is the CSG - Ancillary Team?
This team will support issues for 3M Hyperspace and 3M encoder and the other transcription/coder based environments.
What is the BSG-3M team?
This team would handle data corrections for employee names and / or records if discrepancies were reported to the help desk.
What is Human Resources?
This facility would be your selection if a nurse states they are located in the 3rd floor Annex building.
FCH
This is when we are allowed to modify @cmcinet.org VIP Manager profiles for Providers in an emergency situation.
What is never?
Epic is freezing when attempting to load patient media such as scans or other images needing to be reviewed. This team will be assigned the Incident after we confirm they are indeed faulty by reconnecting to a good one.
What is the Epic Technical team?
Customer needs to download/install Citrix Workspace on their personal device. This address for the Citrix website will take you directly to the download identifier page.
What is either citrixreceiver.com or receiver.citrix.com?
Staff cannot dispense medication on Pyxis CareFusion Medstation in a department they just transferred into and they already have an account setup. This team would be able to assist with granting access to that new department.
Pharmacy team at whichever facility they transferred to.
Priority 3 page call needs to be dispatched to an on-call technician for a device located at Fresno Heart and Surgical Hospital. This WSE queue would be selected in the OCRDB.
What is off-campus north?
These two AD groups are what grant the passage into our network after authenticating with username, password, and passcode.
What are r_authorized_NS_Passthrough and r_authorized_2FA_Remote_Access?