Script
Every single call
Covers inside/outside lines including each line up to each appliance on the property?
Gas Line
I am at the front desk of the office.
Autumn
What is a good way to keep from talking too fast when on the phone
match the customer's pace
How should you get the customer to engage with you?
"how are you today", "hows the weather in ___ city", etc
Brings the fresh water into the home.
Water Service Line
I am the assistant manager of the center.
Trevor
How can you engage with a customer to open up a 2 way convo?
ask them how they are doing. ask how the weather is where they live
What does verbatim mean?
Word for word
Covers high voltage wiring and outlets inside the home.
Interior Electric
I run the AM shift for Homeserve.
Dennis
What type of script are we learning right now?
Hint: others are renewals/expires/welcome calls
When verifying a credit card with a customer, the last 4 digits of the card must be verified, but what else should you verify with the customer?
The expiration date
Exterior Electric
I run the PM shift for Homeserve.
Celeste
What is an SPH?
sales per hour
Where can you find the non sales close in the script?
Under the yellow hand, under non sales close
Covers the pilot light, and a standard natural gas/propane/electric _____.
Water Heater
I will be your supervisor for the next 3 weeks.
Angela
Where was Homeserve founded?
UK
100 bonus pts if you can list where we have other operations.