LHL Free Text Field
Where can you find the new template for LHL Free text field?
Team 15 Wiki or LBOH Free Text Field Protocol in One Note
Where would you record multiple test results?
Self-Reported Testing Notes
You call a positive case who informs you their occupation is State Representative. When asking about close contacts they share that many representatives and their staff met for a caucus meeting two days ago. Do you call the state house to collect these contacts?
No, escalate to cluster queue
What city does Caitlyn Bradburn live in?
Seattle
How often should you add your initials to the free text field?
After each call, with the date that you reviewed the case
What is the new combination of three fields that will create a Duplicate Warning message?
First Name, Last Name, DOB
You have picked up a case from the POQ. While doing your pre-call work you check for duplicates and discover your case exists as a HH contact of another case. You message the case owner that their contact has tested positive, they confirm they’ll turn their case into a SRP, and you close the MAVEN case as a duplicate. What status should your AWS be in during this work?
Other
How many members of our team are currently enrolled in college courses?
4?
Alyssa, Mickayla, Miriam, Nancy …
If you had a case who was a fourth grade student, what would you record in the LHL Field?
K-12: School name, grade, last date at school
i.e.:
K-12: Tenney Grammar School, 4th Grade, last at school 9/22
Which field was added to the Create A Contact Quick Action?
DOB
While clearing a contact from quarantine they inform you that their employer has been hesitant to let them return to work for fear that they may be contagious. They ask if there is any information you can provide to the employer. What should you do?
Inform the contact that we can send her a personalized release from quarantine letter and then escalate to the Data Team. The Data Team will only start the custom letter AFTER cases have been closed as isolation/quarantine complete Data Team Escalations
How many new cases were reported in MA yesterday?
455
Is the LHL Free Text Field optional?
No. This is a MANDATORY field for EVERY POSITIVE CASE.
What are the two new escalation task subjects?
Esc. Data Team Request and Esc. University & College Liaison
You speak with a positive case for outreach interview. When discussing HH contacts the case informs you that he has a son in the eighth grade who is learning entirely remotely. Where should this information be escalated to?
Trick question! Cases or contacts that are learning fully remote do not have to be escalated. You can follow them as a normal case. Only escalate if a child is attending school in person or meeting students outside of school time.
What is Naomi’s favorite color?
Tiffany blue and pink