ESCALATE
The contact you have called has symptoms, what would you do this next?
What is- Stop the call have the contact call 1-877-PA HEALTH. Tell them to let the person know that they are a close contact to a positive case, and now have symptoms. Escalate to a supervisor.
After 3 documented attempts have been made to reach a contact, which letter do you request be mailed to the contact?
What is Urgent Health Letter.
3 documents need to be pulled up prior to making a call to a contact, they are?
What is Share Point, SARA Alert and PA call Tracker.
Where do you document call notes, and how long should they be?
What is Share point and PA tracker. Notes should be brief and to the point with the use of abbreviations.
How many symptoms must a contact have in order for the call to be escalated?
What is 2 mild symptoms or 1 severe symptom.
The phone number for the contact you have does not work. You should?
What is escalate to a supervisor requesting a TLO search be done and leave your name as the tracer.
Will a quarantine letter be automatically sent to all contacts?
What is No.
From the 3 documents used when making a call to a contact, which is filled out last?
What is PA call Tracker
If a person hangs up on you after stating "I don't want to talk to you" You should?
What is Change status to refused monitoring, and notate, then leave your name in the tracer field so they do not get contacted again.
The following abbreviations stand for F/U, LVM
What is Follow up and Left Voice Mail.
You need to escalate an issue to a supervisor, what information do you need to provide to the supervisor?
What is first name, last name, address, phone number and email address if possible.
Who is the correct person to email if you need a letter sent to a contact?
What is the County Clerk from the county you are calling in.
When would you leave you name in the call tracer field in share point?
What is when a change of status has been put in to place.
If a contact hangs up on you but does not say anything you should?
What is make notations and remove your name from the tracer field so another attempt will be made to reach the contact.
The abbreviation RTS stands for?
What is Referred to Supervisor
If the contact you are speaking to needs a SSC follow up, now has symptoms, or needs a TLO to be done. You should do?
What is escalate to a supervisor.
A contact tells you they will need a letter of quarantine, and a back to school/work letter can these all be sent at the same time?
What is no.
The SARA Alert document is the method of tracking designed by, and specifically used for?
What is the PA Department of Health.
If a contact chooses paper monitoring a letter will be sent to them on a daily basis?
What is False
The abbreviation TLO stands for?
What is The Last One (is a database used to search for a person's contact information when trying to reach them).
Your call list will be found in what area of share point?
What is the district your supervisor is assigned to.
If a contact refuses to quarantine is a letter sent to them, and what type of letter would it be?
What is yes a Quarantine letter would be sent.
If you are the 3rd tracer trying to reach a contact and are unable to do so, you should?
What is Change the status in share point to LTO, and send an email to the county clerk requesting that an Urgent Health Letter needs to be sent.
Is it ok for a contact tracer to jump from district to district to make calls as long as there is no tracer assigned to the contact?
What is No you must work in the district you are assigned to make call in.
Can a previously written nurses note be erased to make room for your notes?
What is No