CPA
MMT/Trainings
Account Navigation
Misc.
200
How can a client avoid paying for applicants in the CPA model when they are NOT using FTP?
*This is a two-step process*
The client can set the applicant qualifications to required and then auto-reject anyone who does not answer in the client's favor.
200
How can we improve our active listening skills?
**Need at least 2 out of 5
Hearing or Receiving
Understanding (Comprehension)
Remembering
Evaluating
Feedback
200
Where does a client add a linked user?
Manage Access or in the Job Funnel under the application settings
200
In a recent team meeting, we received an update from Joe and Yuliya to do WHAT with Boss tickets after submitting them?
Share the issue with the team in the Inbound Slack Channel.
300
True or False :
If a client is in the CPA test all future jobs posted in that account will be in that test.
False, a client can be opted into the test but post a job in the future that does not qualify for the test.
300
What are ALL the steps to objection handling?
Listen- Cushion- Question- Evidence-Evaluate-
300
What is the Business Number?
The Business Number (BN) is a 9 digit number the Canada Revenue Agency (CRA) assigns your business as a tax ID. Please note it’s an optional field to fill out.
300
True or False:
Mystery shoppers are allowed on Indeed for the holiday season.
FALSE!
Mystery shoppers are NOT allowed on Indeed
400
What are the Minimum and the Maximum number of applicants a client can request?
Both answers are required*
400
An established client calls in and complains they keep seeing this screen, what link can we provide the client to get past this screen?
Squall does NOT want clients posting test jobs because this will cause account issues in the future.
** Please note, if you type in indeed.com/resumes will auto change to resumes.indeed.com so both answers are accepted**
400
The client calls in stating their credit card is not uploading, we confirmed they're entering everything correctly and using chrome.
Where else can we look for further information?
AND an explanation?
**Both answers required
In the AdCard that gives you the Code and wiki link
For example:
https://wiki.indeed.com/pages/viewpage.action?spaceKey=CS&title=Credit+Card+Response+Code+Guide
400
If a client calls in with the requested documents for a rejected account, how can we help them?
We can take the docs and submit via Zendesk
OR
Have the client reply to the email they got from the Search quality
** also, yes- ongoing Rejected accounts get transferred to CS that is accpected**
500
What type of jobs do NOT qualify for the CPA pricing model?
*include 4 examples*
- Multi-location
- statewide
- nationwide jobs
- Jobs with Apply URL
- Confidential jobs
- Application settings - receiving applications by phone
- Application settings - receiving applications in person
- Jobs in a Sponsor All budget
- Enable Indeed Apply jobs
- Indeed Central jobs
https://indeed.force.com/Internal/s/article/Test-Hosted-Jobs-CPA-Pricing-Experience
500
What is the Indeed Way of Selling?
No partial points BUT if you provide 2 correct answers of the 4 you will not lose points
Research > Discovery > Solution > Retain
500
What is the specific type of budget is this client using?
This means the client is on an all jobs monthly budget
500
What is the email for our internal job seeker help team?
Jobseekersuccess@indeed.com.
DO NOT GIVE THIS EMAIL TO JOB SEEKERS
Email them with the job seekers name, email, and nature of the issue, and someone should reach out to the job seeker (via email)