Fees/Info
Outage affecting everything powered through the electric meter
What is A COMPLETE OUTAGE
Used to determine the amount of electricity used
What is A METER
The ping meter instructions are located here
What is FEES/FEES
What word might you see behind an account that is prepaid
The information pages will instruction you to take an outage/other ticket in this color text
What is GREEN
When the lights go completely off and back on
What is FLICKERING LIGHTS
Meter with a digital display
What is A REMOTE or SMART METER
This button will ping the meter for the selected account
What is PING METER BUTTON
Prepaid balances can be shown as Negative Amount or Positive Amount to show there is money on the account. To find out go to this tab
What is DISC/REC>PREPAID TAB
You will check this box in the outage/other ticket when the name on the account is the person calling in
What is ACCOUNT HOLDER
Power in part of the house but it is not all working
What is PARTIAL POWER
The wire used to help stabilize utility poles
What is A GUY WIRE
When the meter is active the ping result icon will be this color
What is GREEN
The name of the site used for some utilities to check the prepaid balance on an account
What is MY USAGE
You will find these two ticket types that are not specific to a situation in the outage/other options
What is UNKNOWN and EMERGENCY
Electrical concern not affecting the power
What is A NON-OUTAGE
Converts higher voltage carried by primary wires and lowers the voltage for use by the consumers
What is A TRANSFORMER
The "Ping Meter" button is located under what in CRCLink
What is MEMBER NOTE
Prepaid accounts use this type of meter
What is SMART
The life threatening/urgent/priority drop down menu in the outage/other ticket should be what when emergency services call
What is 911 ONLY
Power was out but is now back on
What is CANCEL CREW
Tool used for moving or adjusting live electrical equipment
What is A HOT STICK
Not every utility has the option to ping meters. For those that do not, the ping meter button will not appear in CRCLink, true or false?
What is TRUE
People who are on prepaid and go into debt and cannot pay their past due utility bills might set up this plan so they are not disconnected until they can pay in full
What is A DEBT RECOVERY PLAN
What is CLEAR DNP