Purchase Methods
The number of days a customer has to port back into Sprint and resume their existing lease agreement and payments.
What is 45 days?
Document
Port Out Return Lease SMS Notification
What is VOLTE
Doc:
Voice Over LTE (VoLTE) Matrix & FAQs
Web application for capturing customer complaint and historical data on handset returns, exchanges, and repairs
What is E-Ticket
What is credit class
Doc: Credit Class and Device Financing Reference Document
A targeted customer turning in their device can get this much off of an Iphone 11 Pro or Pro Max.
What is $550?
Doc: Save up to $550 on iPhone 11 Pro or Pro Max with Eligible Turn-in - Targeted Offer
These 4 states cannot purchase their leased equipment if they had a rent charge during their lease.
What are Delaware, North Dakota, New Jersey, and New York.
Doc:
Lease Purchase Options - State Limitations and FAQs
This is how we’re proactively providing network access to a limited number of legacy Sprint customers.
What is T-Mobile Network Access
Doc:
T-Mobile Network Access
A tool that provides access to customer network usage information that is not available in other tools.
What is CERS
This is auto populated by the system during the activation process and must be paid at that time. It cannot be billed to the account.
A: What is a service deposit?
Doc: Credit Class and Device Financing Reference Document
The plan required to take advantage of the
Get $200 off Samsung Tab S7 or Tab S7+ promotion.
What is Unlimited Tablet Plan (PDSA0540)?
Doc: Get $200 off Samsung Tab S7 or Tab S7+ with qualifying plan
Customers finance the device for a specific period of time with payments made monthly for the device until the specified time period is complete.
What is Installment Billing (IB)
Doc:
Monthly Installment (IB)
The restrictions to call forwarding.
What are Forwarding to an international phone number. Forwarding to a chat line. Select area codes (NPA).
Doc: Call Forwarding Matrix
Use to request and process Sprint Perks discount requests for customer care and retail.
What is Sprint Perks Web Form
The sum of the remaining (unbilled) financed amounts on all active loans or leases on the BAN.
What is ECB - Equipment Credit Balance ?
Doc: Credit Class and Device Financing Reference Document
Targeted customers (with 2-11 lines) that add a handset line to their current plan during the promotional window get that line free.
What is 2020 Line on Us P2 AAL promo?
Doc: 2020 Line on Us P2 AAL
Minimum amount for accessory Installment Billing
What is $49.99
Doc:
Monthly Installments for Accessories - Retail, Sprint Select, Tele sales
ACTED
What is account, coverage, ticket, education, and device.
Doc:
ACTED Basic Troubleshooting Assistant (CDMA)
Live chat for numbering production issues.
What is NMS chat
This type of customer is exempt from the $20 per line (up to 3 lines) Restore from suspension fee.
Who are Active Duty Military?
Doc: Fee Matrix
An option for customers that are looking for a low cost unlimited plan and have no more than 6 handset lines.
What is Sprint Essentials Plan?
Doc: Sprint Essentials Plan Details
When this happens, a customer will
1. lose all promotional discounts
2. No longer be covered by Sprint complete
3. Must still take action at the end of the lease
4. Continue to pay the monthly lease charge until they 1. pay it off or 2. return the equipment at the end of the 18 month term.
What is Continue Billing w\ Lease
Doc:
Continue Billing Policy and FAQ
When TS a 5G device where TMO network is available, but it cannot connect, we file this.
What is Trouble ticket in Grand Central.
Service Category: SIGNAL ISSUES
Service Complaint: NO SIGNAL - SPECIFIC LOCATION
Technical support Live Chat for provisioning related issues affecting devices in ensemble.
What is IT-CSS chat
In order to know what the customer's ECL coverage is, you will need to add this to the ECB show in CST.
What is Purchase Option Price of any open Leases ?
Doc: Credit Class and Device Financing Reference Document
These two things are not included in Sprint Family essential plan.
What are Hulu and Tidal?
Doc: Sprint Essentials Plan Details