Zoom
How do you install Zoom?
The Software Center
Should you run an online repair of Office for an issue with Teams?
No
In a website browser address bar, what does "www" stand for?
World Wide Web
What is Skype currently used for?
Conferencing, calls and messages.
In which article would you find the instructions for installing the Zoom add in?
Zoom - 0045122
What is the assignment group that Microsoft Teams issues should be sent to?
EIT-EI-Cloud-Collaboration-Run
How many characters did Twitter originally restrict users to?
140
When does Skype support end at Cardinal Health?
October 31, 2020
Which knowledge article has the instructions for installing the MS Teams Background Package?
Microsoft Teams - 0038829
How do you create a Zoom meeting?
Create new meeting, then select Add Zoom Meeting.
Can Teams be used for external meetings?
No
How many Marvel Cinematic Universe movies feature Iron Man?
Nine
How can you quickly tell if a user was migrated to Teams in Skype?
There is a Teams icon that shows next to their name in Skype.
Which article mentions the Cardinal Office 365 Training site.
myProductvity - 0046571
A user from Cardinal Health at Home calls in and they were migrated to Teams. How would they use the application?
Web version of Teams. (VDI/Pooled VPC users cannot install the Teams application.)
What is the tiny piece at the end of a shoelace called?
An aglet
How will clients know when they have been migrated?
An email communication is sent out, and Skype no longer launches on startup.
What resource should you provide to a user that has questions on how to use Microsoft Teams?
Microsoft Teams - Quick Start Guide - KB0034545
Where would you refer a caller that has questions on how to use Zoom? (Name at least one option)
Zoom Help Center, gmb-eit-meetingtechnologies@cardinalhealth.com, or the MyProductivITy site.
How would you sync a callers Teams status with their Outlook status?
Teams > Settings > Register Teams as Chat App for Office > Restart Teams
The Roland Garros is a major tournament for which sport?
Tennis
What technologies are replacing Skype?
Teams for messaging/chat and internal conferencing, and Zoom for large or external conference calls and voice.
Which article would you refer the caller to if they have questions regarding searching Teams or using the Help Bots?
How to use the Search and Bot features in Microsoft Teams - KB0036370