Teams
When the patient is coming in for a telehealth, what do you do differently?
when creating a task, to make sure to write telehealth so it's verified under telehealth
If the authorization expired, but the patient wants to be seen. What do you do!?
DO NOT SEE THE PATIENT. I REPEAT, DO NOT SEE THE PATIENT
True or False: If patient has a nickname, that can be entered into the PP.
FALSE
What do you do if the patient has has HHC?
Gather the HHC information, and then call and make sure we get DC notes. There's no point in getting the information, and not obtaining what we need.
How do you access your daily, weekly, monthly tasks?
Show on Teams
A WC patient calls in and wants to be scheduled, what do you do?
check on PP to see if we have authorization or message Tam
Correct the statement.
The insurance card does not need to match what is in the system, and there is not problem with billing. SCFPT will be paid regardless.
The insurance card does need to match what is in the system, and there will be a problem with billing. SCFPT will not be paid.
True or False:
A Medicare patient can be seen forever
When is the last day to use Glip and starting to use Teams only?
Last day on Glip - Friday
First day on Team forever - Monday
An attorney calls and wants to refer the patient over. what do you advise them?
email tam@scfpt.com a RX, patient demographic, attorney's information.
Who do you send a task to for benefits?
Medicare and Affinity - Kalani
Private insurance - Marilou
WC/Lien/PI/Auto - Tam
True or False:
Medicare has a deductible that does not need to be met before they are seen.
Medicare deductible needs to be collected. but can be spilt into 2 payments.